Fraud Detection Officer For Pooling

UnionBank; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

UnionBank in Pasig is seeking a Fraud Detection Officer to review alerts from Fraud Management Systems and verify transactions with cardholders via calls, SMS and email. You will block cards when fraudulent activity or POC usage is identified, and prepare performance reports while monitoring errors to ensure quality and productivity.

The role emphasizes accountability, analytical thinking and strong communication within a collaborative team.

Qualifications

• Accountability and strong analytical abilities required.
• Adaptability and willingness to learn in a fast-paced fraud environment.
• Excellent communication skills for customer and stakeholder interactions.
• Strong critical thinking and teamwork capabilities.

Responsibilities

• Review fraud alerts from Fraud Management Systems based on set transaction parameters.
• Verify transactions with cardholders via calls, SMS, and email notifications.
• Block cards when fraudulent activity, confirmed fraud, or Point of Compromise (POC) usage is identified.
• Prepare performance reports and monitor errors to ensure quality and productivity.
• Identify suspicious patterns and coordinate with stakeholders for timely resolution and process improvements.

Skills

Accountability

Adaptability

Analytical

Communication

Critical thinking

Teamwork

Willingness to learn

Job description

Job Description:

Position: Fraud Detection Officer
Office Location: UB Plaza - 25F, Pasig, Metro Manila, Philippines
Job Type: Regular

Primary Responsibilities

• Review fraud alerts from Fraud Management Systems based on set transaction parameters
• Verify transactions with cardholders via calls, SMS, and email notifications
• Block cards when fraudulent activity, confirmed fraud, or Point of Compromise (POC) usage is identified
• Prepare performance reports and monitor errors to ensure quality and productivity
• Identify suspicious patterns and coordinate with stakeholders for timely resolution and process improvements
  

Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn