Fraud Investigation Officer

Metrobank; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading financial institution in the Philippines is looking for a Fraud Investigation Officer to assist in managing fraud losses and resolving customer complaints. The ideal candidate should have a Business degree, analytical skills, and at least 1 year of experience in fraud investigation within the banking sector. The role offers an opportunity to make impactful contributions while dealing with fraud cases and requires adaptability to various working hours. Join us to foster a safer banking environment.

Qualifications

• At least 1 year experience in fraud investigation (banking) or 2 years (non-banking).
• Willing to travel for field work.
• Adaptable to shifting schedules including weekends and holidays.

Responsibilities

• Investigate fraud incidents to determine root causes.
• Resolve fraud-related disputes accurately and timely.
• Collaborate for effective resolution of complaints.
• Conduct investigations with critical judgment.
• Recommend process improvements for fraud management.
• Establish relationships for anti-fraud information sharing.
• Prepare and submit accurate reports.

Skills

Analytical skills

Oral communication skills

Written communication skills

Knowledge of banking products

Attention to detail

Education

Graduate of Business course or related courses

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Job Summary

The Fraud Investigation Officer (FIO) shall assist the Fraud Investigation Department Head in the management of fraud loss and the efficient and effective case resolution of fraud related customer complaints.

Duties and Responsibilities

• Investigates fraud incidents to determine root causes and points of failure as well as to establish the validity of fraud related customer claims.
• Resolves fraud-related disputes within the prescribed turn-around-time and in compliance with the set policies and procedures or rules set by regulatory bodies.
• Collaborates with internal and external parties to provide an effective resolution of customer complaints.
• Provides critical judgment when conducting investigation.
• Recommends and implements process improvement to improve fraud detection, prevention and recovery.
• Establishes good relationship with various Business Units, external anti-fraud working groups for sharing Industry information in managing and preventing fraud.
• Prepares and submits accurate and timely reports.

Qualifications

Graduate of Business course or related courses.

Must have at least 1 year work experience of fraud investigation in the banking industry or at least 2 years in the non-banking industry.

Must have working knowledge on various banking products.

Must have good analytical skills.

Good Oral and written communication skills.

Knowledge in basic computer software applications specifically Microsoft Office Application (Word, Excel, Powerpoint, Outlook, Access).

Must be willing to travel to do field work.

Must be willing to be assigned on shifting schedule, including graveyard shift, weekends, and holidays.

Must be willing to extend hours or report to work when required by the Business.

Must be willing to be reachable/contactable 24/7 by phone and/or e-mail.

Other Details

Rank: Junior Officer

Unit: CBS - Credit Operations Group / Authorizations, Fraud, and Chargeback Department