Fraud Investigation Officer

Metrobank; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

Metrobank is seeking a Fraud Investigation Officer to support the Fraud Investigation Department Head in managing fraud losses and ensuring timely resolution of customer complaints.

The role requires a business graduate with analytical skills, strong communication, field travel, and willingness to work shifting schedules, including graveyard shifts, weekends, and holidays. You will collaborate across units to prevent and recover losses, and prepare timely reports.

Qualifications

• Graduate of Business course or related courses.
• Analytical mindset with strong problem-solving abilities.
• Proficient in Microsoft Office and report writing.

Responsibilities

• Investigates fraud incidents to determine root causes and validity of claims.
• Resolves fraud-related disputes within policy timelines.
• Collaborates with internal and external parties for effective resolutions.
• Provides critical judgment during investigations.
• Recommends process improvements for detection and recovery.
• Prepares and submits accurate, timely reports.

Skills

Analytical skills

Oral & written communication

Willing to travel

Shift work

Overtime availability

24/7 availability

Education

Bachelor's degree in Business or related fields

Tools

Microsoft Office

Job description

Job Description:

Be #InGoodHands with Metrobank!

Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobanks strong heart for the community, you have the chance to give back and make worthwhile contributions to our nations economic and social development.

With Metrobank, a meaningful life is within your reach!

Position Title:

Fraud Investigation Officer

Job Summary:

The Fraud Investigation Officer (FIO) shall assist the Fraud Investigation Department Head in the management of fraud loss and the efficient and effective case resolution of fraud related customer complaints.

Duties and Responsibilities:

• Investigates fraud incidents to determine root causes and points of failure as well as to establish the validity of fraud related customer claims.
• Resolves fraud-related disputes within the prescribed turn-around-time and in compliance with the set policies and procedures or rules set by regulatory bodies.
• Collaborates with internal and external parties to provide an effective resolution of customer complaints.
• Provides critical judgment when conducting investigation.
• Recommends and implements process improvement to improve fraud detection, prevention and recovery.
• Establishes good relationship with various Business Units, external anti-fraud working groups for sharing Industry information in managing and preventing fraud.
• Prepares and submits accurate and timely reports.

Qualifications:

• Graduate of Business course or related courses.
• Must have at least 1 year work experience of fraud investigation in the banking industry or at least 2 years in the non-banking industry.
• Must have working knowledge on various banking products.
• Must have good analytical skills.
• Good Oral and written communication skills.
• Knowledge in basic computer software applications specifically Microsoft Office Application (Word, Excel, Powerpoint, Outlook, Access).
• Must be willing to travel to do field work.
• Must be willing to be assigned on shifting schedule, including graveyard shift, weekends, and holidays.
• Must be willing to extend hours or report to work when required by the Business.
• Must be willing to be reachable/contactable 24/7 by phone and/or e-mail.

Other Details:

Rank: Junior Officer

Unit: CBS - Credit Operations Group / Authorizations, Fraud, and Chargeback Department

Location: Ayala, Makati City