Fraud & Authorization Associate (IT/Computer Graduates)

Equicom Services, Inc.; Metro Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

EquiServe is seeking a Fraud Detection and Authorization Associate to monitor and authorize real-time transactions at the Pasig City site.

Responsibilities include investigating potential fraud, coordinating with clients and merchants, and escalating cases as needed while maintaining strong customer service.

Requirements include IT-related degree, confidentiality, adaptability, multitasking, and excellent communication skills.

Qualifications

• Graduate of IT related courses.
• Has high regard on confidentiality and attention to detail.
• Must be flexible / adaptable to changes (E.g. Change of Shift Schedule).
• Must possess multi-tasking skills.
• Excellent verbal and written communication skills.

Responsibilities

• Monitors transactions 24/7, real time and ensures the bank’s approval rate is maintained at an acceptable level within industry average.
• Assists and resolve customer issues on card transactions.
• Coordinates with clients, acquiring banks and merchants thru all forms of possible channels to process authorization requests, validate transaction information and to confirm or cancel authorizations as long as within the bank’s policies/ guidelines.
• Informs, educates and advises the clients how to resolve declined transactions, if reason for the decline is beyond control of the bank.
• Alerts the concerned unit if there are monitored interruptions in system which may impact processing of transactions.
• Prepares daily report on declined and approved transactions per shift to monitor approval and decline rates.
• Identifies high risk or potential fraud activities on account holders.
• Identifies suspicious transactions or activities thru the bank’s fraud monitoring tool and other channels (system, alerts, etc.).
• Validates suspicious transactions while ensuring high-level of customer service when interacting with cardholders.
• Decides on cases based on available information, transaction history, pattern and risk level.
• Immediately escalates risk events as detected.
• Endorses confirmed unauthorized transactions to Fraud for investigation.
• Supports daily regular / manual and other special authorization requests.
• Processes bills payment authorizations, installment (postpay, balance transfer, cash out installment), closed loop transactions, LOA, ICL/TICL, reversals, etc.
• Complies with required reports.

Education

IT related courses

Job description

EquiServe is currently for: Fraud Detection and Authorization Associate

Location: 33rd flr. AUB Joy Nostalg bldg. 17 ADB Ave. Brgy. San Antonio OrtigasCenter Pasig City

Job Descriptions:

The Fraud Detection and Authorization Associate monitors and authorizes real-time transactions, identifies and investigates potential fraudulent activities, resolves transaction issues, coordinates with customers and merchants, escalates suspicious cases, and prepares reports to help maintain transaction approval rates and minimize fraud losses.

DUTIES AND RESPONSIBILITIES:

1. Monitors transactions 24/7, real time and ensures the bank’s approval rate is maintained at an acceptable level within industry average.

• Assists and resolve customer issues on card transactions.
• Coordinates with clients, acquiring banks and merchants thru all forms of possible channels to process authorization requests, validate transaction information and to confirm or cancel authorizations as long as within the bank’s policies/ guidelines.
• Informs, educates and advises the clients how to resolve declined transactions, if reason for the decline is beyond control of the bank.
• Alerts the concerned unit if there are monitored interruptions in system which may impact processing of transactions.
• Prepares daily report on declined and approved transactions per shift to monitor approval and decline rates.

1. Responsible for identifying high risk or potential fraud activities on account holders.

• Identifies suspicious transactions or activities thru the bank’s fraud monitoring tool and other channels (system, alerts, etc.).
• Validates suspicious transactions while ensuring high-level of customer service when interacting with cardholders.
• Decides on cases based on available information, transaction history, pattern and risk level.
• Immediately escalates risk events as detected.

• Endorses confirmed unauthorized transactions to Fraud for investigation.

1. Supports daily regular / manual and other special authorization requests.

• Processes bills payment authorizations, installment (postpay, balance transfer, cash out installment), closed loop transactions, LOA, ICL/TICL, reversals, etc.
• Complies with required reports.

Job Qualifications:

• Graduate of IT related courses
• Has high regard on confidentiality and attention to detail
• Must be flexible / adaptable to changes (E.g. Change of Shift Schedule; etc.)
• Must possess multi-tasking skills
• Must have excellent verbal and written communication skills
• No derogatory record from previous employment
• Has analytical and problem-solving skills