Franchise Operations Specialist

Shimmer and Shield; Mambog; On-site; PHP 279,000 - 446,000; Full time

Job summary

Shimmer and Shield is seeking a Franchise Coordinator in the Philippines to provide administrative, operational, and compliance support to the Franchise Department, ensuring coordination between franchisor and franchisees and helping maintain brand standards across locations.

The role involves monitoring performance, onboarding documentation, site visits, and preparing regular management reports while collaborating with franchisees, management, and vendors.

Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, or related field.
• At least 1–2 years of experience in franchise operations, business coordination, retail operations, or administrative roles.
• Experience in franchise, retail, food, service, or multi-branch operations is advantageous.
• Strong organizational and coordination abilities.
• Excellent written and verbal communication skills.
• Proficient with MS Office or Google Workspace.
• Attention to detail and thorough documentation practices.

Responsibilities

• Serve as a primary point of contact between the company and franchisees for day-to-day coordination.
• Assist franchisees with operational concerns, guidelines, and compliance requirements.
• Monitor franchise adherence to brand standards, operating manuals, and policies.
• Coordinate site visits, audits, and inspections as required.
• Maintain and organize franchise agreements, permits, licenses, and compliance records.
• Track contract expirations, renewals, and required submissions.
• Ensure franchisees comply with company policies and government regulations.
• Assist in preparing reports for management and regulatory purposes.
• Collect and consolidate franchise performance data, including sales and operational reports.
• Assist in analyzing compliance, operational issues, and franchise feedback.
• Prepare regular updates and summaries for the Franchise Manager or Management Team.
• Coordinate marketing programs, promotions, and brand campaigns with franchisees.
• Assist in resolving franchise concerns and escalating issues when necessary.
• Facilitate meetings, conferences, and franchise events.
• Prepare correspondence, memoranda, and internal reports.
• Maintain franchise databases and filing systems.
• Perform other duties related to franchise operations as assigned.

Skills

Organizational skills

Coordination

Communication skills

Stakeholder management

Franchise operations knowledge

MS Office / Google Workspace

Attention to detail

Education

Bachelor’s degree in Business Administration, Management, Marketing, or related field

Tools

MS Office/Google Workspace

Job description

Shimmer and Shield is seeking a Franchise Coordinator in the Philippines to provide administrative, operational, and compliance support to the Franchise Department, ensuring coordination between franchisor and franchisees and helping maintain brand standards across locations.

The role involves monitoring performance, onboarding documentation, site visits, and preparing regular management reports while collaborating with franchisees, management, and vendors.