FRANCHISE COORDINATOR

Shimmer & Shield; Bulacan; On-site; PHP 279,000 - 424,000; Full time

Job summary

Shimmer & Shield is seeking a Franchise Coordinator to provide administrative, operational, and compliance support to the Franchise Department in Bulacan. You will liaise with franchisees, monitor performance, and help uphold brand standards across locations.

The role involves onboarding, documenting, coordinating site visits, and preparing reports for management to ensure smooth multi-location operations. A Bachelor's degree and 1–2 years in related roles are preferred.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, or related field.
• 1–2 years of experience in franchise operations, business coordination, retail operations, or administrative roles.
• Experience in franchise, retail, food, service, or multi-branch operations is advantageous.

Responsibilities

• Serve as a primary point of contact between the company and franchisees for day-to-day coordination.
• Assist franchisees with operational concerns, guidelines, and compliance requirements.
• Monitor franchise adherence to brand standards, operating manuals, and policies.
• Coordinate site visits, audits, and inspections as required.
• Prepare reports for management and regulatory purposes.

Skills

Organizational skills

Communication skills

Stakeholder management

Attention to detail

Documentation

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office / Google Workspace

Job description

Job Description

The Franchise Coordinator provides administrative, operational, and compliance support to the Franchise Department. The role ensures effective coordination between the franchisor and franchisees, assists in monitoring franchise performance, supports onboarding and documentation, and helps maintain brand standards across all franchise locations.

KEY DUTIES AND RESPONSIBILITIES

Franchise Operations & Support

• Serve as a primary point of contact between the company and franchisees for day-to-day coordination
• Assist franchisees with operational concerns, guidelines, and compliance requirements
• Monitor franchise adherence to brand standards, operating manuals, and policies
• Coordinate site visits, audits, and inspections as required

Documentation & Compliance

• Maintain and organize franchise agreements, permits, licenses, and compliance records
• Track contract expirations, renewals, and required submissions
• Ensure franchisees comply with company policies and government regulations
• Assist in preparing reports for management and regulatory purposes

Reporting & Monitoring

• Collect and consolidate franchise performance data, including sales and operational reports
• Assist in analyzing compliance, operational issues, and franchise feedback
• Prepare regular updates and summaries for the Franchise Manager or Management Team

Coordination & Communication

• Coordinate marketing programs, promotions, and brand campaigns with franchisees
• Assist in resolving franchise concerns and escalating issues when necessary
• Facilitate meetings, conferences, and franchise events

Administrative Support

• Prepare correspondence, memoranda, and internal reports
• Maintain franchise databases and filing systems
• Perform other duties related to franchise operations as assigned

Job Qualifications

Education

• Bachelor's degree in Business Administration, Management, Marketing, or any related course

Experience

• At least 1-2 years of experience in franchise operations, business coordination, retail operations, or administrative roles
• Experience in franchise, retail, food, service, or multi-branch operations is an advantage

Skills & Competencies

• Strong organizational and coordination skills
• Excellent written and verbal communication skills
• Ability to work with multiple stakeholders (franchisees, management, vendors)
• Knowledge of basic franchise operations and compliance
• Proficient in MS Office / Google Workspace
• Attention to detail and strong documentation skills

Personal Attributes

• Professional and customer-oriented
• Ability to work independently and as part of a team
• Can handle confidential and sensitive information
• Willing to travel to franchise locations if required