Founding APAC Senior Customer Engineer: Networking & Growth

ApplyMint; Philippines; On-site; PHP 7,112,000 - 9,957,000; Full time

Job summary

Tailscale is seeking a Founding Senior Customer Engineer to establish our APAC Customer Engineering presence, starting in Singapore. This hands-on role focuses on solving complex networking problems and delivering outstanding customer experiences across the region.

As the regional leader, you’ll hire and onboard 1–3 Engineers, set standards, mentor teammates, and collaborate with global teams to ensure SLA adherence and scalable support. Based in Singapore with local office days.

Qualifications

• 6+ years in a technical SaaS support role.
• Experience coaching or mentoring; people-management helpful but not required.
• Proven ability to establish teams or processes in new regions or startups.
• Strong networking background (TCP/IP, DNS, firewalls, routing).

Responsibilities

• Lead the founding Singapore customer engineering team and drive regional growth.
• Set culture and standards for the new region.
• Oversee day-to-day support for 1–3 Tier1/2 engineers.
• Hire onboarding mentoring for regional reports.
• Coordinate in-office time to support new hires.
• Ensure SLA/SLO for APAC tickets and global queue health.
• Act as escalation point for complex issues and difficult customers.
• Align regional outcomes with the global strategy with VP.
• Analyze CSAT and regional data to surface insights to leadership.
• Refine workflows and tooling with Support and CX Operations.
• Conduct QA reviews to maintain technical accuracy and brand voice.

Skills

SaaS support

Technical leadership

Team building

Networking basics

Job description

Tailscale is seeking a Founding Senior Customer Engineer to establish our APAC Customer Engineering presence, starting in Singapore. This hands-on role focuses on solving complex networking problems and delivering outstanding customer experiences across the region.

As the regional leader, you’ll hire and onboard 1–3 Engineers, set standards, mentor teammates, and collaborate with global teams to ensure SLA adherence and scalable support. Based in Singapore with local office days.