Forward Deployed Engineer

WIZ.AI; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

WIZ.AI is seeking a Solution Consultant to deploy and optimize our LLM-based AI Voice Agent solutions for enterprise customers in the Philippines. The role combines customer-facing solution consulting, deployment coordination, lightweight integration, troubleshooting, and post-launch optimization to help clients launch AI voice agents that meet business goals.

You will collaborate with sales, product, engineering, and external partners; support integrations with CRM, CCaaS, APIs, webhooks,

Qualifications

• Strong AI-native mindset and openness to emerging AI technologies.
• Active use of LLMs and AI tools with practical depth.
• Familiar with APIs, JSON, webhooks, SaaS deployment, and enterprise integration concepts.
• Able to read API documentation, test APIs, configure systems and debug basic integration issues.
• Able to build lightweight prototypes, scripts, workflows, API demos, or internal tools with AI assistance.

Responsibilities

• Support pre-sales activities: discovery, solution discussions, demos, workshops, and PoCs.
• Understand business cases, workflows, and deployment opportunities for enterprise customers.
• Follow deployment methodology: requirement clarification, configuration, integration coordination, UAT, go-live readiness, post-launch optimization.
• Coordinate integrations with CRM, CCaaS, APIs, webhooks, knowledge bases, and telephony platforms.
• Analyze operational data and feedback to continuously optimize performance and deployment.
• Coordinate deployment activities across customers, sales, product, engineering and external partners.
• Troubleshoot deployment and operational issues during UAT and production rollout.
• Collect customer feedback to improve product capabilities and deployment methodologies.
• Support local projects across Philippines when required.

Skills

AI-first mindset

LLM tools usage

Rapid learner

Engineering thinking

APIs & integrations

API testing

Prototyping with AI tools

Solution workflows

Ownership mindset

Job description

About the job

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

What is the role about?

This role focuses on deploying and optimizing WIZ.AI’s LLM-based AI Voice Agent solutions for enterprise customers in Philippines. It combines customer-facing solution consulting, deployment coordination, light technical integration, troubleshooting, and post-launch optimization to help clients successfully launch and improve AI voice agents that meet business and operational goals.

Responsibilities

• Support pre-sales activities, including customer discovery, solution discussions, demos, workshops, and PoCs
• Work with enterprise customers to understand business cases, operational workflows, and AI Voice Agent deployment opportunities
• Follow WIZ.AI’s deployment methodology to support requirement clarification, solution configuration, integration coordination, UAT, go-live readiness, and post-launch optimization
• Support integration with enterprise systems such as CRM, CCaaS, APIs, webhooks, knowledge bases, and telephony platforms
• Analyze operational data, user feedback, and business metrics to continuously optimize AI Voice Agent performance and deployment effectiveness
• Coordinate deployment activities across customers, sales teams, product teams, engineering teams, and external partners
• Troubleshoot deployment and operational issues during UAT and production rollout phases
• Collect customer feedback and operational insights to improve product capabilities and deployment methodologies
• Support local projects across Philippines when required

Qualifications

• Strong AI-native mindset with high openness toward emerging AI technologies
• Actively uses LLM and AI tools in daily work or personal workflows with practical depth and frequency
• Comfortable learning new tools, technologies, and business domains rapidly using AI-assisted approaches
• Strong engineering thinking and product thinking
• Familiar with APIs, JSON, webhooks, SaaS deployment, and enterprise integration concepts
• Able to read API documentation, test APIs, configure systems, and debug basic integration issues
• Able to use AI-assisted development tools to build lightweight prototypes, scripts, workflow automations, API demos, or internal tools.
• Comfortable turning business requirements into practical solution workflows and deployment plans.
• Strong ownership, execution capability, and problem-solving mindset.

Why Wiz.AI?

At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global

enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Our flat, results-driven culture ensures technical brilliance translates directly to strategic influence,

rewarding your unlimited potential with industry-leading, results-driven compensation.

Elevate your career beyond iteration. Come build your best career story with us.