Food & Beverage Supervisor

Reca Resort Inc.; Porac; On-site; PHP 246,000 - 357,000; Full time

Job summary

Reca Resort Inc. is seeking a Shift Leader to manage floor operations and coordinate service during peak hours at our Porac, Pampanga venue. You will lead pre-shift briefings, assign sections, and ensure smooth guest flow while upholding standards.

The ideal candidate excels in guest relations, handles complaints with diplomacy, and supports training and staff development. You will also assist with inventory, scheduling, and event coverage to optimize costs.

Qualifications

• Experience leading shifts and managing floor operations.
• Strong guest service orientation with issue resolution skills.
• Proven ability to coach staff and implement service standards.
• Experience assisting with inventory counts and scheduling to control costs.

Responsibilities

• Shift Leadership & Coordination: Lead pre-shift briefings, assign server sections, and manage the floor during peak hours to ensure balanced workloads and smooth guest flow.
• Guest Relations & Quality Control: Act as first point of contact for guest complaints and VIP handling to foster loyalty and satisfaction.
• Staff Development & Training: Identify teachable moments and provide feedback; assist in rolling out new menus and service standards.
• Inventory & Administrative Support: Assist in daily/weekly counts, monitor wastage, and help manage rosters and event coverage.

Skills

Leadership

Guest service

Team coaching

Inventory management

Job description

Key Responsibilities

1. 1. Shift Leadership & Coordination

   Floor Management: Lead pre-shift briefings, assign server sections, and manage the floor during peak hours to ensure balanced workloads and smooth guest flow.

   Standards Enforcement: Monitor staff performance in real-time to ensure service sequences, grooming standards, and safety protocols are strictly followed.

   Opening/Closing: Oversight of cash-out procedures, secure key-holding, and ensuring the venue is "guest-ready" for the following shift.

2. 2. Guest Relations & Quality Control

   Service Recovery: Act as the first point of contact for guest complaints, resolving issues with professional diplomacy and ensuring guests leave satisfied.

   VIP Handling: Provide extra attention to VIPs, regulars, and special event bookings to foster loyalty and high-value service.

3. 3. Staff Development & Training

   On-the-Job Coaching: Identify "teachable moments" during service and provide immediate, constructive feedback to attendants and runners.

   Policy Implementation: Assist the F&B Manager in rolling out new menus, promotional campaigns, or updated service standards.

4. 4. Inventory & Administrative Support

   Stock Management: Assist in daily/weekly inventory counts and monitor beverage or supply wastage to maintain profitability.

   Scheduling: Assist in managing the roster, ensuring adequate coverage for events while controlling labor costs.

The Ideal Candidate

• Decisive: You can think on your feet and make quick calls when the kitchen is backed up or the floor is at capacity.
• Inspirational: You lead by example—you’re not afraid to clear a table or run drinks when the team is under pressure.
• Detail-Oriented: You notice the crooked picture frame, the flickering light, or the guest waiting too long for their check.