FOH Manager — Customer Experience & Sales

The Bistro Group; Metro Manila; Presencial; PHP 360.000 - 600.000; Jornada completa

Descripción de la vacante

The Bistro Group is seeking an experienced Front-of-House Manager to oversee Randy's Donuts store operations in the Philippines. You will lead front-of-house staff, manage schedules, training, and performance, and drive sales through upselling and promotions while preserving product quality and presentation.

You will focus on delivering excellent customer service, maintaining brand standards, and ensuring smooth daily operations, with a strong emphasis on people leadership and operational

Formación

• Minimum 3–5 years in front-of-house or service management.
• Proven track record in staff development and high service standards.
• Experience in upselling and promotions to drive sales.

Responsabilidades

• Oversee Randy's Donuts store operations and ensure brand standards.
• Lead FOH team, manage schedules, training, and performance.
• Drive sales through upselling and promotions while maintaining quality.

Conocimientos

Staff leadership

Customer service

Training & coaching

Sales focus

Operations oversight

Educación

Bachelor's degree in Hospitality or related field

Herramientas

POS systems

Scheduling software

Descripción del empleo

The Bistro Group is seeking an experienced Front-of-House Manager to oversee Randy's Donuts store operations in the Philippines. You will lead front-of-house staff, manage schedules, training, and performance, and drive sales through upselling and promotions while preserving product quality and presentation.

You will focus on delivering excellent customer service, maintaining brand standards, and ensuring smooth daily operations, with a strong emphasis on people leadership and operational