Front of the house Manager

The Bistro Group; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

The Bistro Group is seeking an experienced Front-of-House Manager to oversee Randy's Donuts store operations in the Philippines. The role focuses on delivering excellent customer service, maintaining brand standards, and ensuring smooth daily operations.

You will lead front-of-house staff, manage schedules, training, and performance, and drive sales through upselling and promotions while preserving product quality and presentation.

Qualifications

• Bachelor's degree in Hospitality Management or related field required.
• At least 3 years in restaurant, café, bakery, or retail food operations, preferably in a supervisory or managerial role.
• Strong leadership, communication, customer service, and team management skills.
• Knowledge of POS systems, cash handling, inventory monitoring, and sales reporting.

Responsibilities

• Oversee daily front-of-house operations, ensuring smooth workflow, efficient order processing, and timely service.
• Maintain cleanliness, organization, and proper product presentation in accordance with company standards.
• Ensure compliance with food safety, sanitation, and operational procedures.

Skills

Leadership

Customer service

Team management

Communication

Sales awareness

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

POS software

Job description

We are looking for an experienced and results-driven Front of the House Manager to oversee the daily front-of-house operations of Randy's Donuts. The successful candidate will ensure excellent customer service, efficient store operations, product quality and presentation, and achievement of sales targets while maintaining the brand's standards.

Key responsibilities

Front-of-House Operations

• Oversee daily front-of-house operations, ensuring smooth workflow, efficient order processing, and timely service.
• Maintain cleanliness, organization, and proper product presentation in accordance with company standards.
• Ensure compliance with food safety, sanitation, and operational procedures.

2. Customer Service and Guest Experience

• Ensure excellent customer service by addressing customer inquiries, feedback, and concerns professionally.
• Maintain high standards of customer satisfaction and promote a welcoming store environment.
• Handle customer complaints and resolve service issues promptly.

3. Sales and Store Performance

• Monitor daily sales performance and implement strategies to achieve sales targets.
• Identify opportunities to increase sales through product recommendations, upselling, and promotional activities.
• Monitor product availability and coordinate with the team to minimize stockouts and product wastage.

4. Team Leadership and Development

• Supervise, coach, and motivate front-of-house staff to maintain productivity and service excellence.
• Prepare staff schedules and ensure adequate manpower coverage during peak and regular operating hours.
• Train team members on customer service, product knowledge, order handling, and company policies.
• Monitor employee performance and provide feedback to support continuous improvement.

5. Inventory and Cash Management

• Monitor inventory levels, product displays, and stock replenishment in coordination with the relevant team.
• Ensure accurate cash handling, POS transactions, and daily sales reporting.
• Monitor product freshness, proper storage, and adherence to inventory control procedures.

6. Reporting and Coordination

• Prepare and submit daily sales reports, operational updates, and other required documentation.
• Coordinate with the kitchen or production team to ensure product availability, quality, and timely replenishment.
• Communicate operational concerns and recommend improvements to enhance store performance.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is an advantage.
• At least 3 years of experience in restaurant, café, bakery or retail food operations, preferably in a supervisory or managerial role.
• Strong leadership, communication, customer service, and team management skills.
• Knowledge of POS systems, cash handling, inventory monitoring, and sales reporting.
• Ability to manage daily store operations, meet sales targets, and maintain high service standards.
• Strong organizational skills and the ability to work in a fast-paced environment.
• Knowledge of food safety, sanitation, and product quality standards.
• Flexible to be assigned to specific store or branch locations as needed.