Front of House Lead — Guest Experience & Sales

The Bistro Group; Cebu City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Randy’s Donuts in Cebu City is seeking an experienced Front-of-House Manager to oversee daily front-of-house operations, ensuring smooth service, quality presentation, and achievement of sales targets while upholding brand standards.

You will lead, coach, and schedule staff, manage cash handling and POS operations, monitor stock, and collaborate with kitchen teams to guarantee guest satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• At least 3 years in restaurant, café, bakery or retail food operations, preferably in supervision.
• Strong leadership, communication, customer service, and team management skills.
• Knowledge of POS systems, cash handling, inventory monitoring, and sales reporting.
• Ability to manage daily store operations, meet sales targets, and maintain high service standards.
• Strong organizational skills and ability to work in a fast-paced environment.
• Knowledge of food safety, sanitation, and product quality standards.
• Flexible to be assigned to specific store or branch locations as needed.

Responsibilities

• Oversee daily front-of-house operations, ensuring smooth workflow, efficient order processing, and timely service.
• Maintain cleanliness, organization, and proper product presentation in accordance with company standards.
• Ensure compliance with food safety, sanitation, and operational procedures.
• Ensure excellent customer service by addressing customer inquiries, feedback, and concerns professionally.
• Maintain high standards of customer satisfaction and promote a welcoming store environment.
• Handle customer complaints and resolve service issues promptly.
• Monitor daily sales performance and implement strategies to achieve sales targets.
• Identify opportunities to increase sales through product recommendations, upselling, and promotional activities.
• Monitor product availability and coordinate with the team to minimize stockouts and product wastage.
• Supervise, coach, and motivate front-of-house staff to maintain productivity and service excellence.
• Prepare staff schedules and ensure adequate manpower coverage during peak and regular operating hours.
• Train team members on customer service, product knowledge, order handling, and company policies.
• Monitor employee performance and provide feedback to support continuous improvement.
• Monitor inventory levels, product displays, and stock replenishment in coordination with the relevant team.
• Ensure accurate cash handling, POS transactions, and daily sales reporting.
• Monitor product freshness, proper storage, and adherence to inventory control procedures.
• Prepare and submit daily sales reports, operational updates, and other required documentation.
• Coordinate with the kitchen or production team to ensure product availability, quality, and timely replenishment.
• Communicate operational concerns and recommend improvements to enhance store performance.

Skills

Leadership

Communication

Customer service

Team management

Cash handling

Inventory monitoring

Sales reporting

Organizational skills

Food safety knowledge

Fast-paced environment

Education

Bachelor's degree in Hospitality Management

Tools

POS systems

Job description

Randy’s Donuts in Cebu City is seeking an experienced Front-of-House Manager to oversee daily front-of-house operations, ensuring smooth service, quality presentation, and achievement of sales targets while upholding brand standards.

You will lead, coach, and schedule staff, manage cash handling and POS operations, monitor stock, and collaborate with kitchen teams to guarantee guest satisfaction in a fast-paced environment.