Fitness Club Manager - Growth & Member Experience

Tasty Habit; Naga; On-site; PHP 360,000 - 540,000; Full time

Job summary

Tasty Habit in Naga City is seeking a dynamic Club Manager to oversee daily operations, sales, customer experience, and team performance of our fitness club. The ideal candidate leads a motivated team, drives memberships, increases revenue, and ensures top-tier service for every member.

The role requires strong business sense, excellent communication, and hands-on leadership. You will coordinate with departments, manage schedules, monitor KPIs, and uphold safety and cleanliness standards to keep

Qualifications

• Bachelor's degree in Business Administration, Sports Management, Marketing, Hospitality, or a related field.
• 2-3 years of experience in fitness club management, sales, membership acquisition, or a related field.
• Proven experience in sales leadership and team management.
• Strong understanding of membership sales, customer service, and retention strategies.
• Excellent communication, presentation, leadership, and problem-solving skills.
• Willing to be assigned in Naga City and work weekends/holidays as required.

Responsibilities

• Oversee the daily operations and overall performance of the club.
• Lead, supervise, coach, and motivate sales, fitness, and operations teams.
• Develop and implement strategies to increase membership sales, revenue, and member retention.
• Monitor daily sales, expenses, targets, and overall club profitability.
• Prepare and execute monthly sales, marketing, and membership retention plans.
• Build strong relationships with members and address concerns to ensure excellent customer experience.
• Conduct sales meetings, team briefings, and corporate presentations when needed.
• Monitor club cleanliness, equipment, facilities, inventory, and maintenance requirements.
• Coordinate with the Accounting and other support departments to ensure timely payments and proper documentation.
• Monitor staffing requirements and assist in recruitment, onboarding, and training of club employees.
• Ensure compliance with company policies, procedures, safety standards, and operational guidelines.
• Prepare accurate daily, weekly, and monthly reports on sales, operations, incidents, marketing activities, and team performance.
• Stay updated on fitness industry trends and implement initiatives that keep the club competitive.
• Handle member concerns, operational issues, and emergencies appropriately, including basic first-aid procedures when necessary.
• Perform other duties and responsibilities as assigned by Management.

Skills

Sales leadership

Team management

Customer service

Retention strategies

Communication

Operations oversight

Education

Bachelor's degree in Business Administration or related field

Sports management or Hospitality background

Job description

Tasty Habit in Naga City is seeking a dynamic Club Manager to oversee daily operations, sales, customer experience, and team performance of our fitness club. The ideal candidate leads a motivated team, drives memberships, increases revenue, and ensures top-tier service for every member.

The role requires strong business sense, excellent communication, and hands-on leadership. You will coordinate with departments, manage schedules, monitor KPIs, and uphold safety and cleanliness standards to keep