Club Manager: Growth, Ops & Member Experience

Tasty Habit; Parañaque; On-site; PHP 600,000 - 900,000; Full time

Job summary

Tasty Habit in Manila seeks a dynamic Club Manager to lead operations, sales, and member experience at SMBF Paranaque City. You will drive revenue, manage a multi-disciplinary team, and ensure excellent customer service.

The role requires fitness industry enthusiasm, strong business sense, and the ability to implement retention strategies while coordinating with support departments to maintain smooth club performance and compliance.

Qualifications

• Bachelor’s degree in Business Administration, Sports Management, Marketing, Hospitality, or related field.
• 2–3 years of experience in fitness club management, sales, membership acquisition, or a related field.
• Proven experience in sales leadership and team management.
• Strong understanding of membership sales, customer service, and retention strategies.
• Excellent communication, presentation, leadership, and problem-solving skills.
• Willing to work on weekends, holidays, and flexible schedules as required by club operations.
• Willing to be assigned in SMBF Paranaque City.

Responsibilities

• Oversee daily operations and overall club performance.
• Lead, supervise, coach, and motivate sales, fitness, and operations teams.
• Develop and implement strategies to increase membership sales, revenue, and member retention.
• Monitor daily sales, expenses, targets, and overall club profitability.
• Prepare and execute monthly sales, marketing, and membership retention plans.
• Build strong relationships with members and address concerns to ensure excellent customer experience.
• Conduct sales meetings, team briefings, and corporate presentations when needed.
• Monitor club cleanliness, equipment, facilities, inventory, and maintenance requirements.
• Coordinate with the Accounting and other support departments to ensure timely payments and proper documentation.
• Monitor staffing requirements and assist in recruitment, onboarding, and training of club employees.
• Ensure compliance with company policies, procedures, safety standards, and operational guidelines.
• Prepare accurate daily, weekly, and monthly reports on sales, operations, incidents, marketing activities, and team performance.
• Stay updated on fitness industry trends and implement initiatives that keep the club competitive.
• Handle member concerns, operational issues, and emergencies appropriately, including basic first-aid procedures when necessary.
• Perform other duties and responsibilities as assigned by Management.

Skills

Sales leadership

Team management

Customer service

Retention strategies

Education

Bachelor’s degree in Business Administration, Sports Management, Marketing, Hospitality, or related field

Job description

Tasty Habit in Manila seeks a dynamic Club Manager to lead operations, sales, and member experience at SMBF Paranaque City. You will drive revenue, manage a multi-disciplinary team, and ensure excellent customer service.

The role requires fitness industry enthusiasm, strong business sense, and the ability to implement retention strategies while coordinating with support departments to maintain smooth club performance and compliance.