Fitness Club Director: Member Experience & Growth

Surge Fitness & Lifestyle; Camarines Sur; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee Recognition Program

Holiday Gifts

Incentives

Job summary

Surge Fitness & Lifestyle in the Philippines seeks a Club Manager to oversee the Naga City branch and overall operations, driving profitability while delivering superior member experiences and retention. You will lead marketing, staff performance, and facility maintenance, while aligning with head office and the Surge network to execute strategic plans.

The role requires at least five years of leadership experience, hospitality exposure, and a track record in analytics, reporting, and customer

Qualifications

• Minimum of 5 years of experience in managing people and teams.
• Willing to be assigned in Eastwood / Fairview branch.
• Experience in hotel set up or hospitality operations preferred.
• Strong management reporting, business tracking, and analytics skills.
• Self-motivated, results-oriented, with an adaptable mindset.
• Proficient in using technology, reporting tools, social media platforms, and productivity software.
• Excellent leadership, communication, and stakeholder management.

Responsibilities

• Profitability Management: Develop and execute strategies to achieve financial targets, balancing revenue growth and cost control.
• Member Experience: Ensure a consistently superior experience for members, addressing their needs and retention.
• Social Media Marketing: Oversee local social media campaigns to drive brand awareness and member acquisition.
• Local Trade Marketing: Implement localized marketing initiatives to support membership sales and community engagement.
• Performance Management: Lead, coach, and evaluate staff performance to achieve organizational goals.
• Facility Maintenance and Improvements: Ensure the facility is well-maintained, safe, and aligned with brand standards.

Skills

People management

Branch location

Hospitality ops

Analytics

Self-motivated

Tech-savvy

Leadership

Communication

Detail-oriented

Stakeholder mgmt

Job description

Surge Fitness & Lifestyle in the Philippines seeks a Club Manager to oversee the Naga City branch and overall operations, driving profitability while delivering superior member experiences and retention. You will lead marketing, staff performance, and facility maintenance, while aligning with head office and the Surge network to execute strategic plans.

The role requires at least five years of leadership experience, hospitality exposure, and a track record in analytics, reporting, and customer