Firstsource Cebu is Hiring - Pioneering US Banking Account

Gratitude Philippines; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO for 2 dependents

13th month pay

Life insurance

Leave credits

Annual appraisal

Job summary

Firstsource Solutions Cebu is hiring for a US Banking account with a pioneer batch. This 100% onsite role operates on US night shifts and offers fixed weekends off, competitive compensation, and employer benefits. Join a growing BPO family in Cebu City and grow with us.

We value candidates with at least 6 months of US account BPO experience, complete documents, and readiness to start ASAP. Training starts soon with salary on Day 1 of training and opportunities for appraisal and growth.

Qualifications

• At least 6 months BPO experience handling a US Account is REQUIRED.
• Must have complete Education and Employment documents ready.
• Must be willing to work 100% onsite in Cebu City.
• Must be willing to work US night shifts.
• Can start ASAP.

Responsibilities

• Handle customer inquiries related to US Banking accounts
• Provide exceptional customer service for financial and banking concerns
• Deliver high-quality support and ensure compliance
• Achieve customer satisfaction targets

Skills

US Banking account experience

Customer service

BPO experience

Education

Education documents ready

Job description

Firstsource Cebu is Hiring - Pioneering US Banking Account - Fixed Weekends Off!

Company: Firstsource Solutions

Location: Cebu City, Cebu

Account: US Banking - Pioneering / New Account

Work Setup: 100% Work From Office (WFO) - US Shifts

Schedule: FIXED WEEKENDS OFF

Start Date: ASAP - Urgent Hiring

About Firstsource:

Be part of something new! Firstsource Solutions is a trusted global Business Process Management leader partnered with top US banking brands. We are launching a pioneering account in Cebu and we want you on our pioneer batch!

Job Overview:

We are looking for Associates to join our new US Banking account. If you have US account experience and want fixed weekends off, this is for you!

Key Responsibilities:

• Handle customer inquiries related to US Banking accounts
• Provide exceptional customer service for financial and banking concerns
• Deliver high-quality support and ensure compliance
• Achieve customer satisfaction targets

Qualifications:

• At least 6 months BPO experience handling a US Account is REQUIRED
• Must have complete Education and Employment documents ready
• Must be willing to work 100% onsite in Cebu City
• Must be willing to work US night shifts
• Can start ASAP

Compensation & Benefits:

• Competitive salary - to be discussed during interview
• Salary starts on Day 1 of Training
• Fixed Weekends Off
• FREE HMO coverage for 2 dependents
• Performance-based operational incentives
• 13th month pay
• Annual appraisal and salary increase
• Life insurance and leave credits
• Rewards and recognition program
• Temporary BCP incentive (per day)
• Employee-friendly work culture