FinTech Training Specialist - Bacolod

Transcom; Bacolod; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom is looking for a Trainer for our Bacolod site in the Philippines. This role focuses on facilitating new hire training programs and ongoing agent upskilling in a dynamic BPO environment.

We seek candidates with a Bachelor’s degree, at least 2-3 years of training experience, and excellent communication skills. Benefits include healthcare, allowances, and a supportive work culture.

Qualifications

• Minimum 2–3 years of training experience in the BPO industry.
• Strong understanding of financial compliance, data privacy, and security standards.
• Ability to adapt training methods to different learning styles.

Responsibilities

• Facilitate new hire training programs focused on product knowledge and customer service skills.
• Deliver upskilling and refresher sessions to align agents with evolving policies.
• Assess learner progress and provide coaching and feedback.

Skills

Training experience

Financial compliance knowledge

Excellent communication skills

Interpersonal skills

Proficiency in MS Office

Education

Bachelor’s degree in Education or Business

Tools

Learning Management Systems (LMS)

Job description

Transcom is looking for a Trainer for our Bacolod site in the Philippines. This role focuses on facilitating new hire training programs and ongoing agent upskilling in a dynamic BPO environment.

We seek candidates with a Bachelor’s degree, at least 2-3 years of training experience, and excellent communication skills. Benefits include healthcare, allowances, and a supportive work culture.