Trainer - Bacolod, Philippines (Pooling)

Transcom; Bacolod; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom is looking for a Trainer for our Bacolod site in the Philippines. This role focuses on facilitating new hire training programs and ongoing agent upskilling in a dynamic BPO environment.

We seek candidates with a Bachelor’s degree, at least 2-3 years of training experience, and excellent communication skills. Benefits include healthcare, allowances, and a supportive work culture.

Qualifications

• Minimum 2–3 years of training experience in the BPO industry.
• Strong understanding of financial compliance, data privacy, and security standards.
• Ability to adapt training methods to different learning styles.

Responsibilities

• Facilitate new hire training programs focused on product knowledge and customer service skills.
• Deliver upskilling and refresher sessions to align agents with evolving policies.
• Assess learner progress and provide coaching and feedback.

Skills

Training experience

Financial compliance knowledge

Excellent communication skills

Interpersonal skills

Proficiency in MS Office

Education

Bachelor’s degree in Education or Business

Tools

Learning Management Systems (LMS)

Job description

Trainer - Bacolod, Philippines (Pooling)

Location: Philippines, Bacolod City

Job category: Operations

Language: English

Transcom is looking for talented individuals like you to join our awesome team! Be the next Trainer for our Transcom Bacolod site. Join our Transcom Family as a Trainer!

Responsibilities

• Facilitate new hire training programs focused on product knowledge, customer service skills, financial regulations, and system navigation.
• Deliver upskilling, cross-training, and refresher sessions to ensure agents stay aligned with evolving FinTech policies and processes.
• Assess learner progress through tests, role-plays, and live monitoring, providing coaching and feedback to ensure readiness.
• Collaborate with Operations, Quality, and Client teams to identify performance gaps and develop targeted training interventions.
• Create and update training materials, knowledge bases, and job aids in alignment with client requirements and regulatory changes.
• Track, document, and report on training effectiveness using metrics and feedback analysis.
• Promote a learning culture by engaging and motivating employees through interactive and practical learning methods.

Qualifications

• Bachelor’s degree in Education, Business, or related field (preferred)
• Minimum 2–3 years of training experience in the BPO industry
• Strong understanding of financial compliance, data privacy, and security standards
• Excellent facilitation, presentation, and communication skills
• Ability to adapt training methods to different learning styles and skill levels
• Proficiency in MS Office and Learning Management Systems (LMS)
• Strong interpersonal and motivational skills with the ability to engage diverse groups.

Benefits

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service