Fintech Support Specialist - Mobile App & Onboarding

ltvplus; Carmona; Remote; PHP 651,228 - 685,503; Full time

Job summary

ltvplus is seeking a dedicated Technical Support Agent to troubleshoot issues and guide landlords, tenants, and vendors using our mobile-first property management app. You will provide friendly, timely support and work in a fintech environment handling sensitive information.

Your mission includes helping customers via email and live chat, gaining deep product knowledge, and reporting any app issues while meeting key performance metrics. This is a full-time remote role accommodating EST hours.

Qualifications

• Strong written English with a friendly, professional tone.
• Ability to analyze issues and provide accurate guidance.
• Comfort handling banking information in a regulated fintech setting.
• Discretion with sensitive user data and independent workflow.

Responsibilities

• Handle pre-sales, onboarding, and post-sales inquiries via email and live chat.
• Develop product knowledge to guide various user types within the app.
• Identify and report app issues or bugs to the team.
• Execute back-office tasks as required by the business.
• Meet performance metrics, including quick email responses and high CSAT.

Skills

Excellent English communication

Problem solving

Fintech familiarity

Attention to detail

Independent work

Tools

Gleap

Job description

ltvplus is seeking a dedicated Technical Support Agent to troubleshoot issues and guide landlords, tenants, and vendors using our mobile-first property management app. You will provide friendly, timely support and work in a fintech environment handling sensitive information.

Your mission includes helping customers via email and live chat, gaining deep product knowledge, and reporting any app issues while meeting key performance metrics. This is a full-time remote role accommodating EST hours.