Fintech Email Support Specialist - Zendesk & Troubleshooting

OAMPI Inc.; Philippines; On-site; PHP 284,000 - 341,000; Full time

Job summary

OAMPI Inc. is seeking an Email Support Representative for the Financial Management Account team in Makati.

You will be the first line of contact for customers, resolving issues, guiding them through the product, and ensuring a positive experience through email and chat support. Key duties include responding to inquiries via Zendesk, troubleshooting account connectivity and data syncing with integrations like Plaid and Finicity, educating users on features, improving self-service resources, and

Qualifications

• 2 years of experience in a customer-facing support role for an online product or SaaS platform.
• 2 years of experience using Zendesk or similar customer support software.
• Excellent written communication with strong attention to detail.

Responsibilities

• Respond to customer inquiries through email and chat support platforms such as Zendesk
• Troubleshoot account connectivity and data syncing issues involving integrations like Plaid, Finicity, Coinbase, and Zillow
• Educate customers on product features and best practices
• Investigate and escape bugs or technical concerns when needed
• Create and improve help center articles, canned responses, and internal documentation
• Identify recurring customer concerns and recommend process improvements
• Meet response time and ticket resolution benchmarks while maintaining a high-quality customer experience

Skills

Customer-facing support

Zendesk experience

Written communication

Troubleshooting

Learning agility

Calm and professional demeanor

Tools

Zendesk

Job description

OAMPI Inc. is seeking an Email Support Representative for the Financial Management Account team in Makati.

You will be the first line of contact for customers, resolving issues, guiding them through the product, and ensuring a positive experience through email and chat support. Key duties include responding to inquiries via Zendesk, troubleshooting account connectivity and data syncing with integrations like Plaid and Finicity, educating users on features, improving self-service resources, and