FinTech Support Specialist (L2) - AU/NZ Payments

Flexisource IT; Makati; Remote; PHP 335,000 - 502,000; Full time

Job summary

Flexisource IT is seeking a Customer Support Representative to provide inbound support for AU and NZ merchants during AU business hours. The role covers email, phone, and web form inquiries, including transactions, billing, user administration, and technical support.

You will resolve issues at L1/L2 and escalate complex cases to L3 as needed. Candidates should have 2–4 years in customer-facing support, strong English, and experience with HubSpot.

Qualifications

• 2-4 years of experience in a customer-facing support role.
• Strong written and spoken English, with Australian and New Zealand merchants.
• Experience with HubSpot or an equivalent CRM and ticketing system.
• Attention to detail and process discipline: accurate records and up-to-date tickets.
• Ability to work independently and handle a high volume of enquiries.

Responsibilities

• Escalate critical incidents per processes.
• Handle AU/NZ support tickets by email, phone and web form across categories.
• Answer inbound calls on the AU support line and log outcomes in HubSpot.
• Triage tickets and resolve at L1/L2; escalate complex issues to L3.

Skills

Customer support

Inbound support

HubSpot

Attention to detail

English proficiency

Work AU hours

2-4 years experience

Education

Relevant tertiary education

Tools

Jira

Splunk

Stripe portal

Job description

Flexisource IT is seeking a Customer Support Representative to provide inbound support for AU and NZ merchants during AU business hours. The role covers email, phone, and web form inquiries, including transactions, billing, user administration, and technical support.

You will resolve issues at L1/L2 and escalate complex cases to L3 as needed. Candidates should have 2–4 years in customer-facing support, strong English, and experience with HubSpot.