FinTech Product Experience Designer (UX/UI)

Globe Telecom, Inc.; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Career growth and development

Dynamic, collaborative team

Competitive and flexible compensation

Job summary

GCash is seeking a Product Experience Designer to shape meaningful and intuitive digital experiences across its financial and lifestyle products. You will partner with Product Managers and cross-functional teams to translate customer needs into end-to-end design solutions, from problem definition to live product optimization.

You will drive adoption, engagement, and transaction growth by applying research, analytics, and design systems, while balancing customer needs with business goals in a

Qualifications

• Strong experience in UX/UI, interaction design, prototyping, information architecture, and mobile product design.
• Experience designing end-to-end digital product experiences, from problem definition to implementation and optimization.
• Strong understanding of how customer experience can influence business metrics such as adoption, conversion, engagement, retention, and transaction frequency.
• A strong problem-solving mindset, with the ability to look beyond the initial brief and understand the underlying customer and business problem.
• Experience using customer research, behavioral insights, and product analytics to support design decisions.
• Strong systems-thinking skills and the ability to design experiences as part of a larger product ecosystem.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across Product, Engineering, Analytics, Marketing, and other teams.
• Ability to partner strategically with Product Managers and influence product decisions through design and customer insights.

Responsibilities

• Partner with Product Managers to understand customer problems, business objectives, and key performance indicators, and translate these into meaningful product experiences.
• Design end-to-end customer journeys, including user flows, wireframes, prototypes, interaction models, and high-fidelity UI.
• Create intuitive experiences across GCash’s financial and lifestyle products.
• Develop experience solutions that help improve adoption, conversion, engagement, retention, cross-sell, and transaction frequency.
• Use customer research, behavioral analytics, funnel performance, and market insights to identify customer pain points and design opportunities.
• Balance customer needs, business goals, and technical feasibility when developing design solutions.
• Apply experience architecture, design systems, UI guidelines, and reusable interaction patterns to create consistent experiences across GCash.
• Work closely with Product, Engineering, Analytics, Marketing, and other stakeholders from problem definition through implementation.
• Review post-launch customer behavior and product performance to identify opportunities for continuous improvement.
• Bring a strong customer and design perspective to product discussions and help influence decisions across teams.

Skills

UX/UI

Interaction design

Prototyping

Information architecture

Mobile product design

Job description

GCash is seeking a Product Experience Designer to shape meaningful and intuitive digital experiences across its financial and lifestyle products. You will partner with Product Managers and cross-functional teams to translate customer needs into end-to-end design solutions, from problem definition to live product optimization.

You will drive adoption, engagement, and transaction growth by applying research, analytics, and design systems, while balancing customer needs with business goals in a