Email Support Representative for Financial Management Account

OAMPI Inc.; Philippines; On-site; PHP 284,000 - 341,000; Full time

Job summary

OAMPI Inc. is seeking an Email Support Representative for the Financial Management Account team in Makati.

You will be the first line of contact for customers, resolving issues, guiding them through the product, and ensuring a positive experience through email and chat support. Key duties include responding to inquiries via Zendesk, troubleshooting account connectivity and data syncing with integrations like Plaid and Finicity, educating users on features, improving self-service resources, and

Qualifications

• 2 years of experience in a customer-facing support role for an online product or SaaS platform.
• 2 years of experience using Zendesk or similar customer support software.
• Excellent written communication with strong attention to detail.

Responsibilities

• Respond to customer inquiries through email and chat support platforms such as Zendesk
• Troubleshoot account connectivity and data syncing issues involving integrations like Plaid, Finicity, Coinbase, and Zillow
• Educate customers on product features and best practices
• Investigate and escape bugs or technical concerns when needed
• Create and improve help center articles, canned responses, and internal documentation
• Identify recurring customer concerns and recommend process improvements
• Meet response time and ticket resolution benchmarks while maintaining a high-quality customer experience

Skills

Customer-facing support

Zendesk experience

Written communication

Troubleshooting

Learning agility

Calm and professional demeanor

Tools

Zendesk

Job description

Email Support Representative - Financial Management Account

Earn up to PHP 28,000/month for this position
19/F Robinsons Summit Center, Ayala Avenue, Makati, PH

About the Role

We’re looking for a customer-focused and detail-oriented Email Support Representative to join our team. In this role, you’ll be the first point of contact for customers, helping them resolve issues, navigate the product, and get the most out of their experience.

You’ll support users primarily through email and chat using Zendesk, troubleshoot technical account connection issues, and contribute to improving the customer experience through better documentation and self-service resources.

If you enjoy problem-solving, communicating clearly, and helping customers succeed in a fast-paced tech environment, this role could be a great fit.

What You’ll Do

• Respond to customer inquiries through email and chat support platforms such as Zendesk

• Troubleshoot account connectivity and data syncing issues involving integrations like Plaid, Finicity, Coinbase, and Zillow

• Educate customers on product features and best practices

• Investigate and escape bugs or technical concerns when needed

• Create and improve help center articles, canned responses, and internal documentation

• Identify recurring customer concerns and recommend process improvements

• Meet response time and ticket resolution benchmarks while maintaining a high-quality customer experience

What We’re Looking For

• 2 years of experience in a customer-facing support role for an online product or SaaS platform

• 2 years of experience using Zendesk or similar customer support software

• Excellent written communication skills with strong attention to detail

• Ability to stay calm, professional, and solution-oriented when handling customer concerns

• Strong troubleshooting and problem-solving skills

• Ability to learn technical systems and product workflows quickly