Financial & Travel Customer Experience Pro — Bonus Eligible

Recruitify_HR; Pampanga; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruiting agency is seeking a Financial & Travel Customer Service Representative in Pampanga, Philippines. The ideal candidate will provide exceptional customer service in the financial and travel sectors, assisting clients with inquiries, resolving complaints, and collaborating with departments. Candidates should hold a Bachelor's degree and have 3–5 years of experience in customer service within these industries. Proficiency in CRM software and strong communication skills are also required. Attractive perks include equity incentives and performance bonuses.

Qualifications

• 3–5 years of experience in customer service roles, preferably in financial or travel industries.
• Empathetic, detail-oriented, and able to work under pressure.
• Ability to meet performance metrics and assist in training new hires.

Responsibilities

• Provide exceptional customer service to clients in financial and travel sectors.
• Assist customers with inquiries regarding travel bookings and financial services.
• Resolve customer complaints efficiently and professionally.

Skills

Strong verbal communication skills

Written communication skills

Proficiency in CRM software

Proficiency in Microsoft Office Suite

Education

Bachelor’s degree in Finance, Business Administration, or a related field

Job description

A recruiting agency is seeking a Financial & Travel Customer Service Representative in Pampanga, Philippines. The ideal candidate will provide exceptional customer service in the financial and travel sectors, assisting clients with inquiries, resolving complaints, and collaborating with departments. Candidates should hold a Bachelor's degree and have 3–5 years of experience in customer service within these industries. Proficiency in CRM software and strong communication skills are also required. Attractive perks include equity incentives and performance bonuses.