Financial Services Team Lead - BPO Supervisor

NTT America, Inc.; Metro Manila; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Company benefits

Job summary

NTT DATA seeks a BPO Supervisor in Metro Manila to lead a financial services team delivering customer support, transaction processing, and account servicing. You will ensure operational excellence, compliance, and achievement of client metrics in a dynamic, results-focused environment.

The role requires 2 years of supervisory experience, strong Excel and reporting tools skills, and the ability to manage staffing and performance in a fast-paced setting.

Qualifications

• 2 years of supervision experience in a contact center or similar setting.
• 2 years of computer use with Windows and office apps.
• Strong analytical mindset with MS Excel and reporting tools.
• Prefers a high school diploma or GED.

Responsibilities

• Supervises team to ensure high-quality client service.
• Monitors performance and reports results to leadership.
• Assists team with escalated client or account issues.
• Manages hiring, staffing, and workforce development.
• Responsible for career development, performance and pay discussions.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using guidelines and procedures.
• Represents the company professionally in communications.
• Maintains records and required administrative functions.
• Compiles and analyzes data to identify trends for root cause analysis.
• Demonstrates solid communication and client service skills.
• Applies project management principles and methodologies.
• Shows strong analytical/problem-solving skills.
• Demonstrates budgeting and P&L awareness.

Skills

Supervisory experience

Windows proficiency

MS Excel

Reporting tools

Education

High school diploma or GED

Job description

NTT DATA seeks a BPO Supervisor in Metro Manila to lead a financial services team delivering customer support, transaction processing, and account servicing. You will ensure operational excellence, compliance, and achievement of client metrics in a dynamic, results-focused environment.

The role requires 2 years of supervisory experience, strong Excel and reporting tools skills, and the ability to manage staffing and performance in a fast-paced setting.