Customer Care Senior Associate

NTT America, Inc.; Metro Manila; On-site; PHP 90,000 - 130,000; Full time

Benefits offered by this job

Company benefits

Job summary

NTT DATA in Metro Manila, Quezon City is seeking a Customer Care Senior Associate/ Supervisor to lead a financial services team handling customer support, transaction processing, and account servicing. The role emphasizes performance metrics, staff development, and client communication.

The ideal candidate will have 2+ years in a supervisory role, strong Excel skills, and experience with reporting tools, plus solid client service and budgeting capabilities.

Qualifications

• 2 Year experience in Supervisor role.
• 2 Year experience using a computer with Microsoft Windows PC applications.
• 2 Year experience in Analytical mindset with proficiency in MS Excel and reporting tools
• High school diploma or GED preferred.

Responsibilities

• Supervises team ensuring highest quality of service is provided to clients.
• Monitors performance of team and reports results and issues to higher-level leadership.
• Assists team with escalated client or account issues.
• Manages the hiring, staffing, and maintenance of a diverse and effective workforce.
• Responsible for career development / planning, performance and pay discussions of team members.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using established guidelines, policies, and procedures.
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
• Compiles and analyzes data to identify trends for root cause analysis.
• Solid communication skills.
• Demonstrated client service skills and leadership capabilities.
• Knowledge, understanding and application of project management principles and methodologies.
• Solid analytical / problem solving skills.
• Demonstrated budgeting, business financial and P&L skills.

Skills

Supervisor experience

Analytical mindset

Reporting tools

Solid communication skills

Client service skills

Leadership capabilities

Project management principles

Analytical/problem solving

Budgeting/P&L skills

Education

High school diploma or GED

Tools

MS Excel

Job description

Req ID: 352050

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Customer Care Senior Associate to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH).

Position: Supervisor

We are seeking a BPO Financial Account Supervisor is responsible for leading a team of financial services representatives to deliver high-quality customer support, transaction processing, and account servicing. The role ensures operational excellence, compliance with financial regulations, and consistent achievement of client and organizational performance metrics.

This position is eligible for company benefits

Basic Qualifications:

• 2 Year experience in Supervisor Role

• 2 Year experience using a computer with Microsoft Windows PC applications.

• 2 Year experaince in Analytical mindset with proficiency in MS Excel and reporting tools

• High school diploma or GED Preferences.

Responsibilities:

• Supervises team ensuring highest quality of service is provided to clients.

• Monitors performance of team and reports results and issues to higher-level leadership.

• Assists team with escalated client or account issues.

• Manages the hiring, staffing, and maintenance of a diverse and effective workforce.

• Responsible for career development / planning, performance and pay discussions of team members.

• Interacts with clients and internal departments to resolve issues.

• Leads staff to complete assignments using established guidelines, policies, and procedures.

• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.

• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.

• Compiles and analyzes data to identify trends for root cause analysis.

• Solid communication skills.

• Demonstrated client service skills and leadership capabilities.

• Knowledge, understanding and application of project management principles and methodologies.

• Solid analytical / problem solving skills.

• Demonstrated budgeting, business financial and P&L skills.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

***** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.**

Must Pass Drug screen.

Must Pass a background check with Education check and employment verification check.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

The contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) .

If you’d like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) .

For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .