Financial Services Support Specialist (Banking & Transactions)

TORCH Solutions; Metro Manila; On-site; PHP 210,000 - 330,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonuses

Shift differentials

Job summary

TORCH Solutions is seeking a customer support specialist to handle financial account inquiries via phone, email, and chat, ensuring timely solutions and adherence to SLAs. You will process updates, transfers, and dispute requests using banking platforms and internal tickets, then document interactions in CRM for compliance.

The role emphasizes strong English communication, with preferred experience in customer support and familiarity with Core Banking Systems to support banking operations.

Qualifications

• Strong verbal and written English proficiency.
• Experience with 1 year customer support.
• Familiarity with transactional platforms like Core Banking Systems.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and chat regarding financial account management, transactions, and billing—resolving issues within SLA timelines.
• Process account updates, fund transfers, and dispute resolution requests through proprietary banking platforms and internal ticketing systems.
• Document all interactions in CRM tools with clear, accurate notes to ensure continuity and compliance with financial regulations.

Skills

English proficiency

Customer support experience

Tools

Core Banking Systems

Job description

TORCH Solutions is seeking a customer support specialist to handle financial account inquiries via phone, email, and chat, ensuring timely solutions and adherence to SLAs. You will process updates, transfers, and dispute requests using banking platforms and internal tickets, then document interactions in CRM for compliance.

The role emphasizes strong English communication, with preferred experience in customer support and familiarity with Core Banking Systems to support banking operations.