BFSI Banking Support Specialist (Onsite CSR)

Metacom Careers; Muntinlupa; On-site; PHP 257,000 - 329,000; Full time

Job summary

Teleperformance in the Philippines is seeking a motivated Customer Service Representative to join our BFSI account on site. You will assist customers with banking and financial service inquiries and deliver accurate information to ensure a smooth experience.

The role requires a high school graduate, with at least 6 months of customer contact experience, English at B2 CEFR, and strong communication. You will handle requests, maintain confidentiality, and meet performance targets.

Qualifications

• 6 months customer contact experience (CCE).
• B2 CEFR English proficiency.
• Strong verbal and written communication skills.
• Customer-service oriented with good problem-solving skills.
• Basic computer and typing skills.
• Willing to work onsite.
• Willing to work in a BFSI account.

Responsibilities

• Handle customer inquiries and concerns professionally and efficiently.
• Provide accurate information regarding banking and financial services.
• Assist customers with account and service-related requests.
• Identify customer needs and provide appropriate solutions.
• Document customer interactions accurately in the system.
• Follow established policies, procedures, and quality standards.
• Maintain confidentiality when handling customer and financial information.
• Deliver excellent customer service and meet established performance targets.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Typing skills

Basic computer skills

Onsite work

BFSI domain

Education

High School Graduate

Senior High School Graduate

Job description

Teleperformance in the Philippines is seeking a motivated Customer Service Representative to join our BFSI account on site. You will assist customers with banking and financial service inquiries and deliver accurate information to ensure a smooth experience.

The role requires a high school graduate, with at least 6 months of customer contact experience, English at B2 CEFR, and strong communication. You will handle requests, maintain confidentiality, and meet performance targets.