Financial Non-Voice CSR — Fresh Grads Welcome (Chat/Email)

Bill Gosling Outsourcing; Manila; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Paid training

HMO

Night differential

Incentives

Career development

Job summary

Concentrix Philippines is hiring a Non-Voice Customer Service Representative in Metro Manila. Fresh graduates and applicants with no BPO experience are welcome to apply, with on-site work at various local sites.

The role focuses on written communication via chat or email for a financial account, handling inquiries, processing requests, and maintaining data accuracy. Responsibilities include updating records, following procedures, and ensuring security and privacy.

Qualifications

• High school graduate, senior high school graduate, college undergraduate or college graduate depending on account requirements.
• No BPO experience required for the featured opportunity.
• Fresh graduates and first-time job seekers are welcome to apply.
• Basic computer skills and the ability to navigate multiple systems.
• Good communication and comprehension skills.
• Attention to detail and problem-solving skills.

Responsibilities

• Handle customer inquiries through chat, email, or other non-voice channels.
• Assist with financial account inquiries and service requests.
• Provide accurate information while following account procedures.
• Review and update customer information when authorized.
• Document customer interactions accurately.
• Follow data privacy and financial security policies.
• Escalate complex concerns to the appropriate team.
• Meet quality, accuracy, and productivity standards.

Skills

Communication skills

Attention to detail

Basic computer skills

Education

High school graduate

Senior High School graduate

College undergraduate

College graduate

Job description

Concentrix Philippines is hiring a Non-Voice Customer Service Representative in Metro Manila. Fresh graduates and applicants with no BPO experience are welcome to apply, with on-site work at various local sites.

The role focuses on written communication via chat or email for a financial account, handling inquiries, processing requests, and maintaining data accuracy. Responsibilities include updating records, following procedures, and ensuring security and privacy.