Non-Voice Customer Service Representative | Concentrix

Bill Gosling Outsourcing; Manila; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Paid training

HMO

Night differential

Incentives

Career development

Job summary

Concentrix Philippines is hiring a Non-Voice Customer Service Representative in Metro Manila. Fresh graduates and applicants with no BPO experience are welcome to apply, with on-site work at various local sites.

The role focuses on written communication via chat or email for a financial account, handling inquiries, processing requests, and maintaining data accuracy. Responsibilities include updating records, following procedures, and ensuring security and privacy.

Qualifications

• High school graduate, senior high school graduate, college undergraduate or college graduate depending on account requirements.
• No BPO experience required for the featured opportunity.
• Fresh graduates and first-time job seekers are welcome to apply.
• Basic computer skills and the ability to navigate multiple systems.
• Good communication and comprehension skills.
• Attention to detail and problem-solving skills.

Responsibilities

• Handle customer inquiries through chat, email, or other non-voice channels.
• Assist with financial account inquiries and service requests.
• Provide accurate information while following account procedures.
• Review and update customer information when authorized.
• Document customer interactions accurately.
• Follow data privacy and financial security policies.
• Escalate complex concerns to the appropriate team.
• Meet quality, accuracy, and productivity standards.

Skills

Communication skills

Attention to detail

Basic computer skills

Education

High school graduate

Senior High School graduate

College undergraduate

College graduate

Job description

CONCENTRIX IS HIRING — NOVEMBER 2026

Non-Voice Customer Service Representative

No BPO Experience Required | Fresh Graduates Welcome

START YOUR CAREER WITH CONCENTRIX!

Looking for a BPO opportunity this November? Join Concentrix Philippines and explore career opportunities across multiple locations in Metro Manila and other Philippine sites.

We are featuring a Non-Voice Customer Service Representative – Qualified applicants with no previous BPO experience are encouraged to apply, subject to account requirements.

Other accounts and positions may also be available at selected sites. Final account assignment depends on current vacancies and recruitment qualifications.

CONCENTRIX LOCATIONS

Metro Manila

• Quezon City: Bridgetowne, ETON Centris, UP Ayala Technohub, Cyberwest, Eastwood, Cubao
• Makati: One Makati, Glorietta 5, Ayala North Exchange
• Pasay: Mall of Asia (MOA)
• Manila: San Lazaro
• Mandaluyong: Shaw Boulevard, SM Megamall
• Alabang: Northgate Cyberzone, Muntinlupa
• Taguig: BGC

Other Philippine Locations

• Clark, Pampanga
• Nuvali, Laguna
• Baguio
• Naga
• Bacolod
• Cebu
• Cagayan de Oro
• Davao

Site availability varies. Not every location has an opening for a non-voice financial account. Confirm available positions with recruitment before applying or visiting a site.

ABOUT THE ROLE

As a Non-Voice Customer Service Representative for a Financial Account, you will assist customers through written communication channels such as chat or email, depending on the assigned account.

Your responsibilities may include handling account inquiries, processing service requests, updating customer records, and ensuring that information is accurate, secure, and handled professionally.

KEY RESPONSIBILITIES

• Handle customer inquiries through chat, email, or other assigned non-voice channels.
• Assist with financial account inquiries and service requests.
• Provide accurate information while following account procedures.
• Review and update customer information when authorized.
• Document customer interactions accurately.
• Follow data privacy and financial security policies.
• Escalate complex concerns to the appropriate team.
• Meet quality, accuracy, and productivity standards.

Actual duties and communication channels depend on the assigned account.

QUALIFICATIONS

• High school graduate, Senior High School graduate, college undergraduate, or college graduate, subject to account requirements.
• No BPO experience required for the featured opportunity, subject to account qualifications.
• Fresh graduates and first-time job seekers are welcome to apply.
• Basic computer skills and the ability to navigate multiple systems.
• Good communication and comprehension skills.
• Attention to detail and problem-solving skills.
• Willing to work onsite at the assigned location.
• Willing to work on shifting schedules, including nights, weekends, and holidays, if required.

SALARY AND BENEFITS

• Competitive salary package based on the assigned account.
• Paid training.
• HMO and healthcare benefits, subject to company policy.
• Night differential for eligible working hours.
• Performance-based incentives, where applicable.
• Career development and promotion opportunities.
• Additional company benefits based on the employment package.