Financial Customer Service Representative

Stark Asia Solutions Inc.; Philippines; Sur place; PHP 240 000 - 320 000; Plein temps

Résumé du poste

Stark Asia Solutions Inc. in the Philippines is seeking a customer service professional to handle inbound inquiries about mortgage accounts, home loans, and related financial services.

You will assist customers with mortgage payments, billing statements, loan balances, payment arrangements, and account details, while maintaining confidentiality and accuracy in the company's system. We are focused on delivering a positive customer experience, resolving issues professionally, and ensuring

Responsabilités

• Handle inbound customer inquiries regarding mortgage accounts, home loans, and related financial services.
• Assist customers with questions about mortgage payments, billing statements, loan balances, payment schedules, and account details.
• Provide accurate information and guidance regarding loan processes, payment arrangements, and account-related concerns.
• Address customer complaints and resolve issues professionally while ensuring a positive customer experience.
• Assist customers with payment discrepancies, overdue balances, and other mortgage-related concerns.
• Verify customer information and maintain the confidentiality of sensitive financial and personal data.
• Document customer interactions, inquiries, and resolutions accurately in the company's system.
• Coordinate with relevant departments to ensure timely resolution of complex account concerns.
• Ensure compliance with company policies, quality standards, and financial regulations.

Description du poste

Job Description:

• Handle inbound customer inquiries regarding mortgage accounts, home loans, and related financial services.
• Assist customers with questions about mortgage payments, billing statements, loan balances, payment schedules, and account details.
• Provide accurate information and guidance regarding loan processes, payment arrangements, and account-related concerns.
• Address customer complaints and resolve issues professionally while ensuring a positive customer experience.
• Assist customers with payment discrepancies, overdue balances, and other mortgage-related concerns.
• Verify customer information and maintain the confidentiality of sensitive financial and personal data.
• Document customer interactions, inquiries, and resolutions accurately in the company's system.
• Coordinate with relevant departments to ensure timely resolution of complex account concerns.
• Ensure compliance with company policies, quality standards, and financial regulations.