Financial Banking Team Lead, UK Time, Onsite

Recruitify_HR; Quezon City; On-site; PHP 414,348 - 496,307; Full time

Job summary

A financial service provider in Quezon City is seeking a Team Leader for its UK Financial Customer Service team. The role involves managing and leading a dynamic team, ensuring compliance with banking laws, and monitoring performance metrics. Ideal candidates possess a Bachelor's Degree and a minimum of 2 years' experience in US/UK banking operations, along with strong leadership skills. This position is 100% onsite at Eton Centris, offering a competitive salary package based on experience.

Qualifications

• Minimum of 2 years' experience in US/UK banking operations and team handling in a call center or shared services environment.
• Exposure to US or UK banking industry preferred.
• Not a job hopper and cannot be a former employee of Wipro.

Responsibilities

• Manage and lead a team handling financial/banking accounts.
• Monitor KPIs, productivity, and quality metrics.
• Coach and mentor team members to achieve targets.

Skills

Team handling

Knowledge of banking domain

Good communication skills

Education

Bachelor's Degree

Job description

A financial service provider in Quezon City is seeking a Team Leader for its UK Financial Customer Service team. The role involves managing and leading a dynamic team, ensuring compliance with banking laws, and monitoring performance metrics. Ideal candidates possess a Bachelor's Degree and a minimum of 2 years' experience in US/UK banking operations, along with strong leadership skills. This position is 100% onsite at Eton Centris, offering a competitive salary package based on experience.