Financial Assistance Officer - Collections & Solutions

Satellite Office

Taguig

Hybrid

PHP 201,000 - 357,000

Full time

14 days+

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Job summary

Satellite Office is seeking a Financial Assistance Officer in Metro Manila to support customers in early financial difficulty. You will engage in meaningful conversations, propose workable repayment arrangements, and help customers get their repayments back on track.

Join a fast-paced, regulated environment with training provided and opportunities to improve team processes and customer experiences.

Qualifications

Strong verbal and written communication skills.
Solutions-focused mindset with ability to help customers navigate financial difficulty.
Ability to manage multiple priorities in a fast-paced environment.
Willingness to learn new systems, tools and processes.
Previous collections experience is an advantage but not required.

Responsibilities

Serve as the first point of contact for customers in financial difficulty via inbound calls and emails.
Proactively contact customers in early arrears (1–90 days) to discuss circumstances and payment options.
Process over-the-phone payments and establish suitable payment arrangements.
Assist customers who wish to pay out loans or update account information.
Coordinate issuance of default and legal notices where required.
Work with case management and external partners to provide appropriate support.
Identify opportunities to improve processes and customer experience.
Manage multiple interactions with accuracy and compliance.