Financial Accounts Support Specialist

Logix BPO; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Logix BPO is seeking dedicated Customer Service Representatives for a Financial Services account in Cebu City. You will handle inquiries by phone, email, and chat, assisting with money transfers, account access, and status updates.

The role requires a customer-focused mindset, attention to detail, and the ability to protect sensitive information with discretion. You will verify identities, follow KYC/AML procedures, and maintain accurate records while meeting performance and quality targets.

Qualifications

• Minimum 3 years in a BPO setting, preferably handling financial services or remittance accounts.
• Strong English communication skills, both written and verbal.
• Excellent customer service mindset with problem-solving focus.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Assist customers with financial transactions, account access, and status checks.
• Provide guidance on using financial platforms (websites and mobile apps).
• Verify customer identities and follow KYC/AML procedures.

Skills

BPO Experience

Financial Services

English Proficiency

Customer Service

KYC AML

Multitasking

Shift Work

Job description

Logix BPO is seeking dedicated Customer Service Representatives for a Financial Services account in Cebu City. You will handle inquiries by phone, email, and chat, assisting with money transfers, account access, and status updates.

The role requires a customer-focused mindset, attention to detail, and the ability to protect sensitive information with discretion. You will verify identities, follow KYC/AML procedures, and maintain accurate records while meeting performance and quality targets.