Financial Account CSR - Detail-Driven Customer Care

Hammerjack Pty Ltd; Philippines; On-site; PHP 200,000 - 260,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a customer-focused Customer Service Representative to assist customers with banking, financial services, or insurance inquiries. The role emphasizes accurate information, issue resolution, and delivering excellent service.

The ideal candidate will handle inquiries via phone, chat, or email, maintain data privacy, and meet performance targets while working onsite. Willingness to work shifting schedules, weekends, and holidays is required.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.
• Customer-service oriented and professional.
• Willing to work onsite and handle confidential financial information.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Assist customers with account-related concerns and service requests.
• Provide information on banking products, financial services, policies, and insurance coverage.
• Assist with billing, payments, and account updates.
• Verify customer information and follow security procedures.
• Research and resolve customer issues accurately and efficiently.
• Explain financial products, services, fees, and policies clearly.
• Handle sensitive information in compliance with privacy and security rules.
• Document customer interactions and transactions accurately.
• Escalate complex issues to the appropriate department.
• Meet customer satisfaction, quality, and productivity targets.
• Follow company policies and SOPs.

Skills

Excellent communication

Detail oriented

Problem solving

Education

High School Graduate

Job description

Hammerjack Pty Ltd is seeking a customer-focused Customer Service Representative to assist customers with banking, financial services, or insurance inquiries. The role emphasizes accurate information, issue resolution, and delivering excellent service.

The ideal candidate will handle inquiries via phone, chat, or email, maintain data privacy, and meet performance targets while working onsite. Willingness to work shifting schedules, weekends, and holidays is required.