Finance Transformation & Shared Services Program Lead

Hammerjack Pty Ltd

Philippines

Hybrid

PHP 1,200,000 - 2,400,000

Full time

4 days ago

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Job summary

Manulife Financial Corporation is seeking a Finance Shared Services Transformation Manager to lead the transition of processes into functional shared services and to build high-performing shared services teams within the Finance Service Delivery Tower. This role focuses on governance, change management, and delivering measurable efficiency gains.

You will partner with automation teams, define success metrics, engage stakeholders, and drive strategic business planning to translate initiatives

Qualifications

5+ years of project/program management experience using leading methodologies and processes.
Transitions Management experience in a service outsourcing environment.
Transformation Project Management Experience in a financial services company.
Strong oral/written communication skills required to interact with senior officers and representatives.
University degree in accounting, finance, business management, or computer science.
Six Sigma or Project Management Certification is a plus.
Advanced Proficiency in MS Office Suite includes Power Point, MS Project, Excel, Word, One Note
Execution-oriented with strong focus to deliver targeted outcomes.
Excellent analytical, problem-solving, and influencing skills.

Responsibilities

Identify shared services opportunities through analysis of process inventories.
Drive standardization within a functional value stream across delivery channels which includes drafting of key operating procedures and job aids.
Collaborate with automation teams to integrate automation into standardized process designs to improve scalability, efficiency, and quality.
Project manage and drive the transformation into a shared services operating model for process/teams in scope.
Ensure that quality and efficiency benefits are materialized when pivoting into shared services model.
Program governance and crafting of project dashboards for weekly status updates to key stakeholders of the Finance Shared Services initiatives.
Define success measures for each initiative and contribution toward the overall shared services program
Actively engage with stakeholders to understand business expectations, priorities, and requirements
Effectively mitigates business and operational risk resulting from change
Ensure robust change management practices are adhered to
Serves as a change agent and leads organizational, process and people change efforts associated with achieving business objectives
Assists colleagues in shaping solutions through changes in strategy, organization, or business process solutions using critical thinking
Partner with various work stream leads to generate innovative solutions.
Participates in strategic business planning activities and helps translate to business initiatives