Finance Operations Excellence Analyst - Hybrid & Impact

8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch

Manila

On-site

PHP 1,200,000 - 1,800,000

Full time

5 days ago

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Job summary

Genesys is seeking a Sr. Analyst for Finance Operations Excellence within Finance Shared Services in Manila, Philippines. The role partners with FSSC teams to translate business problems into clear requirements and deliver effective solutions.

You will ensure testing and UAT, develop process maps and SOPs, and support data analysis to drive measurable improvements across FSSC operations.

Qualifications

Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.
Minimum of 5 years of relevant experience in business analysis, Finance transformation, operational excellence, project delivery, shared services, or a related discipline.
Experience gathering, analyzing, documenting, and translating business requirements into functional requirements.
Experience with process mapping, workflow documentation, SOP development, and requirements documentation.
Familiarity with ERP systems, data analytics, reporting platforms, and digital/automation tools.
Experience supporting testing and UAT, including test scenario development, issue tracking, and business validation.
Ability to manage multiple priorities and deliver within agreed timelines in a changing business environment.
BPO/Shared Services Center experience preferred.
Lean Six Sigma, Business Analysis, or Project Management certification is an advantage but not required.

Responsibilities

Partner with FSSC leaders to understand business problems, pain points, opportunities, and desired outcomes.
Translate business needs into clear, complete, and actionable functional requirements for Digital Solutioning.
Analyze current-state processes, identify gaps and improvement opportunities, and support the definition of future-state processes and requirements.
Develop business requirements, process maps, workflows, SOPs, acceptance criteria, and other supporting documentation for solution development.
Serve as the primary liaison between FSSC and Digital Solutioning throughout the solution lifecycle, ensuring requirements and business expectations are clearly understood.
Coordinate and support business validation and User Acceptance Testing (UAT), including development of test scenarios, tracking of issues, and confirmation that delivered solutions meet agreed requirements.
Perform data analysis and develop reports or insights as needed to support requirements analysis, business cases, decision-making, and measurement of solution outcomes.
Assist the Sr. Manager, Operations Excellence, with project coordination, stakeholder alignment, change management, communications, and implementation activities across assigned FSSC and global initiatives.
Maintain close collaboration across FSSC to ensure alignment and support a culture of continuous improvement, innovation, and adaptability.
Perform other duties as assigned.