Sr. Finance Process Excellence Analyst

8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Genesys is seeking a Sr. Analyst for Finance Operations Excellence within Finance Shared Services in Manila, Philippines. The role partners with FSSC teams to translate business problems into clear requirements and deliver effective solutions.

You will ensure testing and UAT, develop process maps and SOPs, and support data analysis to drive measurable improvements across FSSC operations.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.
• Minimum of 5 years of relevant experience in business analysis, Finance transformation, operational excellence, project delivery, shared services, or a related discipline.
• Experience gathering, analyzing, documenting, and translating business requirements into functional requirements.
• Experience with process mapping, workflow documentation, SOP development, and requirements documentation.
• Familiarity with ERP systems, data analytics, reporting platforms, and digital/automation tools.
• Experience supporting testing and UAT, including test scenario development, issue tracking, and business validation.
• Ability to manage multiple priorities and deliver within agreed timelines in a changing business environment.
• BPO/Shared Services Center experience preferred.
• Lean Six Sigma, Business Analysis, or Project Management certification is an advantage but not required.

Responsibilities

• Partner with FSSC leaders to understand business problems, pain points, opportunities, and desired outcomes.
• Translate business needs into clear, complete, and actionable functional requirements for Digital Solutioning.
• Analyze current-state processes, identify gaps and improvement opportunities, and support the definition of future-state processes and requirements.
• Develop business requirements, process maps, workflows, SOPs, acceptance criteria, and other supporting documentation for solution development.
• Serve as the primary liaison between FSSC and Digital Solutioning throughout the solution lifecycle, ensuring requirements and business expectations are clearly understood.
• Coordinate and support business validation and User Acceptance Testing (UAT), including development of test scenarios, tracking of issues, and confirmation that delivered solutions meet agreed requirements.
• Perform data analysis and develop reports or insights as needed to support requirements analysis, business cases, decision-making, and measurement of solution outcomes.
• Assist the Sr. Manager, Operations Excellence, with project coordination, stakeholder alignment, change management, communications, and implementation activities across assigned FSSC and global initiatives.
• Maintain close collaboration across FSSC to ensure alignment and support a culture of continuous improvement, innovation, and adaptability.
• Perform other duties as assigned.

Skills

Business analysis

Finance transformation

Operational excellence

Project delivery

Shared services

Process mapping

ERP systems

Data analytics

Reporting

UAT testing

Multitasking

Education

Bachelor's degree in Finance/Accounting/Business Administration/Information Systems

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Sr. Analyst - Finance Operations Excellence, Finance Shared Services

Location: Manila, Philippines

Position Summary: The Sr. Analyst is an integral member of the Finance Operations Excellence Team and serves as the bridge between FSSC teams and Digital Solutioning. The role partners with FSSC teams to understand business problems, analyze processes and requirements, and translate business needs into clear functional requirements that enable the design and delivery of effective solutions. The role supports Finance transformation and operational excellence initiatives from requirements definition through testing and implementation, ensuring that solutions address the intended business need and deliver measurable improvements to FSSC operations.

Key Responsibilities:

• Partner with FSSC leaders and team members to understand business problems, pain points, opportunities, and desired outcomes.
• Facilitate requirements-gathering discussions and translate business needs into clear, complete, and actionable functional requirements for Digital Solutioning.
• Analyze current-state processes, identify gaps and improvement opportunities, and support the definition of future-state processes and requirements.
• Challenge and clarify business requirements to ensure that proposed solutions address the underlying problem rather than simply replicating existing processes.
• Develop business requirements, process maps, workflows, SOPs, acceptance criteria, and other supporting documentation required for solution development and implementation.
• Serve as the primary liaison between FSSC and Digital Solutioning throughout the solution lifecycle, ensuring requirements and business expectations are clearly understood.
• Partner with Digital Solutioning during solution design and development to clarify requirements, assess changes, and ensure continued alignment with the intended business outcome.
• Coordinate and support business validation and User Acceptance Testing (UAT), including development of test scenarios, tracking of issues, and confirmation that delivered solutions meet agreed requirements.
• Perform data analysis and develop reports or insights as needed to support requirements analysis, business cases, decision-making, and measurement of solution outcomes.
• Assist the Sr. Manager, Operations Excellence, with project coordination, stakeholder alignment, change management, communications, and implementation activities across assigned FSSC and global initiatives.
• Maintain close collaboration across FSSC to ensure alignment and support a culture of continuous improvement, innovation, and adaptability.
• Perform other duties as assigned.

Qualifications / Skills Required and Preferred:

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.
• Minimum of 5 years of relevant experience in business analysis, Finance transformation, operational excellence, project delivery, shared services, or a related discipline.
• Experience gathering, analyzing, documenting, and translating business requirements into functional requirements.
• Experience with process mapping, workflow documentation, SOP development, and requirements documentation.
• Familiarity with ERP systems, data analytics, reporting platforms, and digital/automation tools.
• Experience supporting testing and UAT, including test scenario development, issue tracking, and business validation.
• Ability to manage multiple priorities and deliver within agreed timelines in a changing business environment.
• BPO/Shared Services Center experience preferred.
• Lean Six Sigma, Business Analysis, or Project Management certification is an advantage but not required.

#LI-PR1 #LI-Hybrid

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.