Finance Customer Support (O2C) | Remote

KMC Solutions; Manila; À distance; PHP 600 000 - 900 000; Plein temps

Résumé du poste

KMC Solutions is seeking an AR Analyst to support the Revenue Accounting team by assisting in collections for all sales-assisted customers, ensuring SLA targets are met and queries are processed efficiently. You will collaborate with Finance, User Operations, and Sales to scale the order-to-cash process globally, handling incoming queries, resolving issues in Zendesk, and driving process improvements.

This role requires strong Excel skills and experience in accounts receivable, with a preference

Qualifications

• 3+ years related experience in revenue operations or accounts receivable.
• Strong understanding of order-to-cash cycle and business processes.
• Excellent organizational skills with the ability to prioritize tasks and various deadlines.
• Strong aptitude and proficiency in Excel.
• Excellent communication and organizational skills, both written and verbal.
• Experience with Zendesk, Zuora, NetSuite and Salesforce a plus.
• Desire to learn and grow in Revenue Accounting for a high growth business.
• Ability to work in a fast paced operational environment.

Responsabilités

• Support the global B2B Cash Collections & Order Management team and help drive continuous improvement.
• Act as a subject matter expert and resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk.
• Escalate disputes to Stakeholders if appropriate.
• Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team.
• Assist with ad-hoc projects as required.

Connaissances

Revenue operations

Accounts receivable

Time management

Communication skills

Excel proficiency

Fast-paced environment

Outils

Zendesk

Zuora

NetSuite

Salesforce

Description du poste

About the role

As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all sales assisted customers with a main focus to ensure query SLA is met. You will maintain and process all incoming queries for the client's fast-growing customer base, partnering with Finance, User Operations and Sales teams. The role is crucial to scaling the order-to-cash process globally.

Key responsibilities

• Support the global B2B Cash Collections & Order Management team and help drive continuous improvement
• Act as a subject matter expert and resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk
• Escalate disputes to Stakeholders if appropriate
• Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team
• Assist with ad-hoc projects as required

About you

• 3+ years related experience in revenue operations or accounts receivable, preferably experience at a SaaS company
• Strong understanding of order-to-cash cycle and business processes
• Excellent organizational skills with the ability to prioritize tasks and various deadlines
• Strong aptitude and proficiency in Excel
• Excellent communication and organizational skills, both written and verbal
• Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
• Desire to learn and grow in Revenue Accounting for a high growth business
• Ability to work in a fast paced operational environment