AR & Revenue Operations Specialist — Collections & O2C

KMC Solutions; Manila; Remote; PHP 600,000 - 900,000; Full time

Job summary

KMC Solutions is seeking an AR Analyst to support the Revenue Accounting team by assisting in collections for all sales-assisted customers, ensuring SLA targets are met and queries are processed efficiently. You will collaborate with Finance, User Operations, and Sales to scale the order-to-cash process globally, handling incoming queries, resolving issues in Zendesk, and driving process improvements.

This role requires strong Excel skills and experience in accounts receivable, with a preference

Qualifications

• 3+ years related experience in revenue operations or accounts receivable.
• Strong understanding of order-to-cash cycle and business processes.
• Excellent organizational skills with the ability to prioritize tasks and various deadlines.
• Strong aptitude and proficiency in Excel.
• Excellent communication and organizational skills, both written and verbal.
• Experience with Zendesk, Zuora, NetSuite and Salesforce a plus.
• Desire to learn and grow in Revenue Accounting for a high growth business.
• Ability to work in a fast paced operational environment.

Responsibilities

• Support the global B2B Cash Collections & Order Management team and help drive continuous improvement.
• Act as a subject matter expert and resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk.
• Escalate disputes to Stakeholders if appropriate.
• Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team.
• Assist with ad-hoc projects as required.

Skills

Revenue operations

Accounts receivable

Time management

Communication skills

Excel proficiency

Fast-paced environment

Tools

Zendesk

Zuora

NetSuite

Salesforce

Job description

KMC Solutions is seeking an AR Analyst to support the Revenue Accounting team by assisting in collections for all sales-assisted customers, ensuring SLA targets are met and queries are processed efficiently. You will collaborate with Finance, User Operations, and Sales to scale the order-to-cash process globally, handling incoming queries, resolving issues in Zendesk, and driving process improvements.

This role requires strong Excel skills and experience in accounts receivable, with a preference