Finance Case Support Specialist

Select VoiceCom; Cebu City; On-site; PHP 180,000 - 260,000; Full time

Benefits offered by this job

Medical/Dental coverage

Life insurance

Free weekly in-house massage

Career development

Annual salary increase based on perfom

Team-oriented work environment

Job summary

Select VoiceCom in Cebu IT Park seeks a detailed Case Management Support to assist Case Managers from intake to resolution, ensuring compliant processes and accurate documentation to achieve optimal client outcomes.

You will review documents, liaise with creditors, update clients, and support dispute resolution while maintaining clear, empathetic communication. Day shift for an American/Australian-owned firm.

Qualifications

• Previous experience in finance, customer service, administration, or debt management (preferred)
• Strong communication skills, both verbal and written
• High attention to detail and strong organisational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Compassionate, professional, and client-focused mindset

Responsibilities

• Support Case Managers in managing client portfolios and progressing cases efficiently
• Review, prepare, and process client documentation and agreements
• Liaise with creditors and financial institutions
• Communicate with clients to provide updates on their cases and obtain clarifications required for creditors
• Ensure all records and processes comply with company policies and regulatory standards
• Assist with dispute resolution and provide administrative support as needed
• Maintain professional, clear, and empathetic communication with clients
• Contribute to process improvement initiatives to enhance client outcomes

Skills

Strong communication skills

Attention to detail

Organisational abilities

Ability to manage multiple priorities

Empathetic client-focused mindset

Job description

Select VoiceCom in Cebu IT Park seeks a detailed Case Management Support to assist Case Managers from intake to resolution, ensuring compliant processes and accurate documentation to achieve optimal client outcomes.

You will review documents, liaise with creditors, update clients, and support dispute resolution while maintaining clear, empathetic communication. Day shift for an American/Australian-owned firm.