Finance Case Management Support | Client Care & Compliance

Select Voice; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Medical/Dental coverage (HMO) after 1月

Free HMO coverage for 1 dependent (6月)

Life insurance

Free weekly in-house massage

Cash incentives for referrals (Php5,OO

Career development

Service incentive leave

Annual salary increase based on perf

Team outings

Coffee and hot chocolate

Cebu IT Park office

Job summary

Select Voice, a growing financial services company, invites applications for a Case Management Support role in Cebu IT Park. The position supports Case Managers from initial consultation through resolution, ensuring compliant processes, accurate documentation, and ethical client outcomes.

Ideal candidates will show strong communication, high attention to detail, organisational skills, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Strong communication skills, both verbal and written.
• High attention to detail and strong organisational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Compassionate, professional, and client-focused mindset.
• Previous experience in finance, customer service, administration, or debt management (preferred).

Responsibilities

• Support Case Managers in managing client portfolios and cases.
• Review, prepare, and process client documentation and agreements.
• Liaise with creditors and financial institutions.
• Provide updates to clients and obtain clarifications for creditors.
• Ensure records and processes comply with company policies and regulatory standards.
• Assist with dispute resolution and administrative support.
• Maintain professional, clear, and empathetic communication with clients.
• Contribute to process improvements to enhance client outcomes.

Skills

Communication skills

Attention to detail

Organisational abilities

Multitasking

Client-focused mindset

Finance/Customer service/Admin/debt mg

Job description

Select Voice, a growing financial services company, invites applications for a Case Management Support role in Cebu IT Park. The position supports Case Managers from initial consultation through resolution, ensuring compliant processes, accurate documentation, and ethical client outcomes.

Ideal candidates will show strong communication, high attention to detail, organisational skills, and the ability to handle multiple priorities in a fast-paced environment.