Case Management Support | Day Shift + Weekends Off

Select VoiceCom; Cebu City; On-site; PHP 180,000 - 260,000; Full time

Benefits offered by this job

Medical/Dental coverage

Life insurance

Free weekly in-house massage

Career development

Annual salary increase based on perfom

Team-oriented work environment

Job summary

Select VoiceCom in Cebu IT Park seeks a detailed Case Management Support to assist Case Managers from intake to resolution, ensuring compliant processes and accurate documentation to achieve optimal client outcomes.

You will review documents, liaise with creditors, update clients, and support dispute resolution while maintaining clear, empathetic communication. Day shift for an American/Australian-owned firm.

Qualifications

• Previous experience in finance, customer service, administration, or debt management (preferred)
• Strong communication skills, both verbal and written
• High attention to detail and strong organisational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Compassionate, professional, and client-focused mindset

Responsibilities

• Support Case Managers in managing client portfolios and progressing cases efficiently
• Review, prepare, and process client documentation and agreements
• Liaise with creditors and financial institutions
• Communicate with clients to provide updates on their cases and obtain clarifications required for creditors
• Ensure all records and processes comply with company policies and regulatory standards
• Assist with dispute resolution and provide administrative support as needed
• Maintain professional, clear, and empathetic communication with clients
• Contribute to process improvement initiatives to enhance client outcomes

Skills

Strong communication skills

Attention to detail

Organisational abilities

Ability to manage multiple priorities

Empathetic client-focused mindset

Job description

About the Client:

A growing financial services company committed to helping Australians achieve financial stability and long-term wellbeing. The team provides tailored financial solutions, including budgeting support, debt management, and financial advocacy.

We're now looking for a dedicated and detail-oriented Case Management Support professional to join our team and help deliver outstanding results for our clients.

About the Role:

As a Case Management Support, you'll play an integral role in assisting Case Managers to manage client cases from initial consultation through to resolution. You'll ensure all processes are compliant, documentation is accurate, and client outcomes are achieved efficiently and ethically.

Your attention to detail and strong organisational skills will be highly valued, particularly in reviewing documentation, maintaining accurate records, and supporting compliance across all client interactions.

Key Responsibilities:

• Support Case Managers in managing client portfolios and progressing cases efficiently

• Review, prepare, and process client documentation and agreements

• Liaise with creditors and financial institutions

• Communicate with clients to provide updates on their cases and obtain any clarifications required for creditors

• Ensure all records and processes comply with company policies and regulatory standards

• Assist with dispute resolution and provide administrative support as needed

• Maintain professional, clear, and empathetic communication with clients

• Contribute to process improvement initiatives to enhance client outcomes

Requirements:

• Previous experience in the finance, customer service, administration, or debt management industry (preferred)

• Strong communication skills, both verbal and written

• High attention to detail and strong organisational abilities

• Ability to manage multiple priorities in a fast-paced environment

• A compassionate, professional, and client-focused mindset

Work Schedule:

Day Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work"! The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.