Night-Shift SSDI Case Manager | Client Advocate

SVC PH Inc.; Cebu City; On-site; PHP 609,000 - 730,000; Full time

Benefits offered by this job

Medical/Dental coverage (HMO)

Life insurance program

Free weekly in-house massage

Cash incentives for referrals

Career development

Service incentive leave program

Annual salary increase based on perfom

Team outings

Job summary

Select VoiceCom in Cebu IT Park, Philippines, is seeking a Case Management Specialist to support SSDI clients. You will handle inbound/outbound calls, provide updates, and coordinate with SSA and DDS while maintaining accurate case records in NEOS. The role emphasizes clear communication, empathy, and meticulous documentation.

Ideal candidates have 2–3+ years in a BPO, strong English, and the ability to work on-site. The company offers competitive salary packages and growth opportunities.

Qualifications

• 2–3+ years of continuous customer service experience in a BPO environment.
• Experience handling both inbound and outbound client calls required.
• Strong phone and communication skills.
• Excellent command of English with neutral or American accent.
• Experience in Social Security Disability, legal client services, or case management is preferred.
• Working knowledge of the SSDI process is preferred.
• Previous law firm or legal services experience is a plus.
• Experience with NEOS or other case management CRM is a plus.
• Willing to work on-site and night shift.

Responsibilities

• Handle inbound and outbound calls with existing clients regarding their Social Security Disability cases.
• Answer routine questions regarding case status, processing, forms, examinations, appointments, and next steps.
• Explain SSDI procedures and terminology clearly to clients.
• Review client files and communication history for accuracy.
• Contact SSA, DDS, claims specialists, and other agencies for case updates.
• Follow up with clients on outstanding information and documentation.
• Escalate complex matters to appropriate staff.
• Document client communications and updates in NEOS.
• Maintain timely follow-up on outstanding items.

Skills

Excellent verbal and written English

Active-listening

Empathetic client-service

Engaging, conversational communication

Explain SSDI procedures

Attention to detail

High-volume client communications

Escalation judgment

Outbound calls with agencies

Navigate multiple systems

Handle sensitive information

Tools

NEOS CRM

Job description

Select VoiceCom in Cebu IT Park, Philippines, is seeking a Case Management Specialist to support SSDI clients. You will handle inbound/outbound calls, provide updates, and coordinate with SSA and DDS while maintaining accurate case records in NEOS. The role emphasizes clear communication, empathy, and meticulous documentation.

Ideal candidates have 2–3+ years in a BPO, strong English, and the ability to work on-site. The company offers competitive salary packages and growth opportunities.