Filipino Services Supervisor (Mandarin Speaker)

Eversign Design Solutions OPC; Pasay; On-site; PHP 279,000 - 469,000; Full time

Job summary

Eversign Design Solutions OPC in Pasay is seeking a capable supervisor to oversee Filipino service staff and coordinate daily activities. The role includes liaising in Mandarin with clients and management, translating instructions, and ensuring policy compliance.

You will monitor attendance, performance, and conduct, conduct orientations, and address staff concerns in collaboration with HR and management. Strong communication and leadership skills are essential.

Responsibilities

• Supervise and coordinate the daily activities of Filipino service staff.
• Assign duties, schedules, and responsibilities based on operational requirements.
• Serve as a Mandarin-speaking liaison between clients/management and Filipino employees.
• Translate and communicate instructions, concerns, and service requirements accurately.
• Monitor employee attendance, punctuality, grooming, conduct, and work performance.
• Ensure staff properly understand and follow company policies and client requirements.
• Conduct staff orientations, briefings, and regular performance discussions.
• Handle employee concerns and coordinate appropriate solutions with management.
• Monitor the quality and consistency of services provided to clients.
• Conduct regular site visits or staff check-ins when required.
• Prepare and submit attendance, staffing, incident, and performance reports.
• Coordinate recruitment, deployment, replacement, and onboarding of service personnel as needed.
• Assist in resolving workplace conflicts and service-related concerns.
• Maintain good relationships with clients, employees, and management.
• Ensure confidentiality of client and employee information.
• Coordinate with HR and other departments regarding staffing and employee concerns.
• Perform other supervisory and administrative duties assigned by management.

Job description

• Supervise and coordinate the daily activities of Filipino service staff.
• Assign duties, schedules, and responsibilities based on operational requirements.
• Serve as a Mandarin-speaking liaison between clients/management and Filipino employees.
• Translate and communicate instructions, concerns, and service requirements accurately.
• Monitor employee attendance, punctuality, grooming, conduct, and work performance.
• Ensure staff properly understand and follow company policies and client requirements.
• Conduct staff orientations, briefings, and regular performance discussions.
• Handle employee concerns and coordinate appropriate solutions with management.
• Monitor the quality and consistency of services provided to clients.
• Conduct regular site visits or staff check-ins when required.
• Prepare and submit attendance, staffing, incident, and performance reports.
• Coordinate recruitment, deployment, replacement, and onboarding of service personnel as needed.
• Assist in resolving workplace conflicts and service-related concerns.
• Maintain good relationships with clients, employees, and management.
• Ensure confidentiality of client and employee information.
• Coordinate with HR and other departments regarding staffing and employee concerns.
• Perform other supervisory and administrative duties assigned by management.