Field Technical Support Engineer – Gas Engines & Training

Innio; Mexico; On-site; PHP 2,452,483 - 3,678,724; Full time

Job summary

Innio is seeking a Technical Support Specialist to join the regional Technical Support Team in Mexico. The role involves providing top-notch technical support to customers and includes training on Jenbacher Gas Engines. Successful candidates should have strong communication skills and 5+ years of experience in a technical role.

The position requires a customer service mindset, fluency in English, and the ability to work independently. Frequent travel within Latin America is expected.

Qualifications

• 5+ years experience in a technical role or extensive experience in issue resolution.
• Fluent in English, both written and verbal.
• Able to work efficiently without direct supervision.

Responsibilities

• Provide first-class support to customers and foster networks.
• Drive customer-focused issue resolution from first contact to case solved.
• Develop and deliver training courses for customers and team members.
• Perform mechanical and electrical field service work on Jenbacher Gas Engines.

Skills

Customer service mindset

Communication skills

Issue resolution

Mechanical skills

Electrical skills

Job description

Innio is seeking a Technical Support Specialist to join the regional Technical Support Team in Mexico. The role involves providing top-notch technical support to customers and includes training on Jenbacher Gas Engines. Successful candidates should have strong communication skills and 5+ years of experience in a technical role.

The position requires a customer service mindset, fluency in English, and the ability to work independently. Frequent travel within Latin America is expected.