Field Survey and Customer Service Associate

PERSOL; Santo Niño 1st; On-site; PHP 1,650,000 - 1,815,000; Full time

Job summary

PERSOL Singapore Pte Ltd is recruiting for a 1-year contract position based at multiple client sites in Singapore. The role involves supporting survey respondents, collecting and entering data, and ensuring accuracy and timely progress tracking.

The ideal candidate holds at least a Diploma in Business/Marketing with 1–2 years in customer-facing roles, strong communication skills, and proficiency in MS Office. Weekend work may be required, and travel to various households is expected.

Qualifications

• Min. Diploma qualification in Business, Marketing, or related field.
• 1–2 years in a customer-facing role.
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word) and basic data entry tools.
• Flexible to work on weekends if required by project schedules.
• Willingness to travel to different households/locations.

Responsibilities

• Assist respondents in completing surveys online or through manual collection methods.
• Accurately enter collected data into the system and ensure data integrity.
• Conduct field visits for respondents who cannot be reached via phone.
• Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
• Collaborate with team members to achieve survey completion targets.
• Handle respondent objections professionally and encourage participation.
• Prepare accurate daily reports on productivity and survey completion.
• Review and correct survey data flagged for errors or ambiguities.
• Maintain detailed case notes for each respondent to support follow-up actions.
• Adhere to SOP and provide valid reasons for any deviations.
• Meet established KPIs.
• Perform other ad-hoc duties as assigned.

Skills

Customer service

Interpersonal skills

Time management

Education

Diploma in Business / Marketing

Tools

MS Office

Job description

PERSOL Singapore Pte Ltd is recruiting for a 1-year contract position based at multiple client sites in Singapore. The role involves supporting survey respondents, collecting and entering data, and ensuring accuracy and timely progress tracking.

The ideal candidate holds at least a Diploma in Business/Marketing with 1–2 years in customer-facing roles, strong communication skills, and proficiency in MS Office. Weekend work may be required, and travel to various households is expected.