Customer Service & Operations Executive

PERSOL; Santo Niño 1st; On-site; PHP 1,769,000 - 2,654,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a proactive Survey Operations Executive to support survey administration and data collection. You will engage respondents through phone and in-person visits, ensure accurate data capture, and help complete projects on time.

The role requires a diploma or equivalent, strong Excel skills, and the ability to work independently as well as with a team. Travel for field visits is expected, and you will report daily progress and KPI results.

Qualifications

• Diploma or equivalent qualification.
• Good communication and interpersonal skills.
• Comfortable interacting with the public via phone and face-to-face engagements.
• Proficient in Microsoft Office applications, particularly Excel.
• B2B experience is advantageous.
• Able to work independently and as part of a team.
• Willing to travel for field visits when required.

Responsibilities

• Guide companies in completing surveys.
• Accurately input and maintain survey data, ensuring completeness and data integrity.
• Conduct field visits to engage respondents who are not contactable via phone.
• Record and update call outcomes, respondent statuses, and survey progress on a daily basis using designated systems and tools.
• Work closely with team members to achieve project goals and survey completion targets.
• Address respondent concerns professionally and encourage participation in surveys.
• Prepare and submit accurate daily productivity and survey completion reports.
• Review, verify, and clean survey data by resolving errors, inconsistencies, and incomplete responses.
• Maintain detailed case notes and documentation to facilitate effective follow-up actions.
• Ensure compliance with established SOPs and provide appropriate justification for deviations.
• Meet individual and team KPIs.
• Perform other administrative and operational duties as assigned.

Skills

Data collection

Field visits

Communication

Teamwork

Independence

Education

Diploma or equivalent

Tools

Excel

Job description

Location: Novena / Clarke Quay
Working Hours: Monday to Friday, 8:30 AM to 6:00 PM
Employment Type: Yearly Renewable Contract

We are seeking a proactive and detail-oriented Survey Operations Executive to support survey administration and data collection activities. The successful candidate will engage respondents through various channels, ensure accurate data capture, and contribute to the successful completion of survey projects while meeting established performance targets.

• Guide companies in completing surveys

• Accurately input and maintain survey data, ensuring completeness and data integrity.

• Conduct field visits to engage respondents who are not contactable via phone.

• Record and update call outcomes, respondent statuses, and survey progress on a daily basis using designated systems and tools.

• Work closely with team members to achieve project goals and survey completion targets.

• Address respondent concerns professionally and encourage participation in surveys.

• Prepare and submit accurate daily productivity and survey completion reports.

• Review, verify, and clean survey data by resolving errors, inconsistencies, and incomplete responses.

• Maintain detailed case notes and documentation to facilitate effective follow-up actions.

• Ensure compliance with established Standard Operating Procedures (SOPs) and provide appropriate justification for any deviations.

• Meet individual and team Key Performance Indicators (KPIs).

• Perform other administrative and operational duties as assigned.

Requirements

• Minimum Diploma, or equivalent qualification.

• Good communication and interpersonal skills.

• Comfortable interacting with members of the public through phone and face-to-face engagements.

• Proficient in Microsoft Office applications, particularly Excel.

• B2B experience is advantageous

• Able to work independently and as part of a team.

• Willing to travel for field visits when required.

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