Field Support Engineer (POS Device) - Mindanao Region

VeritasPay Philippines Inc.; Northern Mindanao; On-site; PHP 391,000 - 614,000; Full time

Job summary

VeritasPay Philippines is seeking a Field Engineer to join the Device Management Team in Merchant Services - Operations. You will install, configure, troubleshoot, maintain, and support POS devices across the merchant network, with emphasis on device performance and customer service.

The role requires travel, weekend/holiday shifts when needed, and strong English communication. You will report to the Merchant Services department and work in a fast-paced fintech environment.

Qualifications

• Bachelor's Degree in Engineering, Electronics, IT, CS or related technical course.
• 2–3 years of Field Service, Technical Support, POS devices, FinTech, telecom, or related operations.

Responsibilities

• Install, configure, reprogram, and troubleshoot POS devices on-site.
• Diagnose hardware/software issues to ensure optimal device performance.
• Perform pull-outs, replacements, upgrades, and preventive maintenance of devices.
• Conduct regular inspections and audits for proper usage and compliance.
• Provide service by identifying issues and recommending solutions.
• Train merchants on device usage and capabilities.
• Capture merchant feedback and coordinate with teams to improve products.
• Prepare engineer activity reports after every service engagement.
• Help meet SLAs through planned daily field activities.

Skills

English communication

Troubleshooting

Customer service

Field operations

Multi-tasking

Independent work

Team collaboration

Education

Bachelor's degree in Engineering/IT/Computer Science

Tools

POS devices

Payment terminals

Diagnostics equipment

Job description

At VeritasPay, we are transforming how businesses across the Philippines and Southeast Asia handle modern commerce. As a premier payment solutions provider, we deliver secure, scalable, and intuitive technology—from omnichannel payment gateways to high-performance POS solutions that powers startups, growing enterprises, and established retail leaders. We operate at the intersection of fintech innovation and financial security, taking the friction out of transactions so businesses can focus on growth. Built on a culture of trust, engineering excellence, and customer-first thinking, our team is made up of builders, problem-solvers, and innovators who thrive in a fast-moving ecosystem. If you are driven to solve complex engineering and business challenges while building technology that impacts thousands of merchants daily, you will feel right at home at VeritasPay.

We are looking for a highly motivated Field Engineer to join our Device Management Team under Merchant Services - Operations. In this role, you will be responsible for the installation, maintenance, troubleshooting, and support of POS devices deployed to our merchant network.

Key responsibilities:

• Perform on-site installation, configuration, reprogramming, and troubleshooting of POS devices and payment terminals
• Diagnose and resolve hardware and software issues to ensure optimal device performance
• Handle POS device pull-outs, replacements, upgrades, and preventive maintenance activities
• Conduct regular device inspections and audits to ensure proper usage and compliance with company standards
• Provide exceptional service by accurately identifying reported issues and recommending appropriate solutions
• Conduct merchant orientation and training on the proper use, operation, capabilities, and limitations of payment devices and solutions
• Build and maintain positive relationships with merchants to ensure a superior customer experience
• Gather merchant feedback and additional requirements, and coordinate with relevant teams to improve products and services
• Prepare complete, accurate, and timely Engineer Activity Reports after every service engagement
• Ensure achievement of service level agreements (SLAs) through effective planning and execution of daily field activities

Qualifications:

• Bachelor's Degree in Engineering, Electronics, Information Technology, Computer Science, or any related technical course.
• At least 2-3 years of relevant experience in Field Service, Technical Support, POS Devices, Banking, FinTech, Telecommunications, or Customer Service operations.
• Strong English communication skills, both written and verbal.
• Must own a motorcycle and be willing to travel extensively for field assignments.
• Willing to work on weekends, holidays, and shifting schedules when required.
• Knowledge of POS devices, payment terminals, and payment solutions in the Philippine market.
• Strong technical troubleshooting and diagnostic skills.
• Customer-focused with excellent relationship management abilities.
• Analytical thinker with effective problem-solving skills.
• Ability to work independently while managing multiple field activities.
• Strong teamwork and collaboration skills.
• Adaptable in a fast-paced and highly dynamic environment.