Field Service Engineer: Customer-Focused Solutions

FLEXAIR PHILIPPINES, INCORPORATED

Laguna

On-site

PHP 334,800 - 502,200

Full time

14 days+

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Job summary

A leading engineering firm in Laguna is seeking a Service Engineer to provide effective solutions to customer concerns and ensure equipment performance. Responsibilities include communicating with clients, monitoring equipment, and performing quality assurance checks. Candidates should have an associate's or bachelor's degree in engineering, excellent customer service skills, and a valid driver's license. This role demands strong multitasking abilities and professionalism under pressure.

Qualifications

An associate's degree in engineering or similar.
A bachelor's degree in engineering is preferred.
A relevant certificate or license is advantageous.
A valid driver's license and willingness to travel.
Excellent active listening and customer service skills.

Responsibilities

Using various strategies and tools to provide effective solutions to customers' concerns.
Communicating with clients, engineers, and other technicians.
Following up on service requests and providing customer feedback.
Monitoring equipment performance and developing preventative maintenance.
Conducting quality assurance and safety checks on equipment.